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Executive - Sales Operation - Collections

4 months ago

New Delhi, India bioMerieux SA Career Site - MULTI-LINGUAL Full time

 

About Us

 

At bioMérieux, we have been dedicated to making the world a healthier place for nearly 60 years. Throughout our global presence, we have continuously imagined and developed innovative diagnostic solutions to enhance the health of patients and consumers.

 

As a family-owned company, bioMérieux has evolved into a world leader in the field of in vitro diagnostics. Our entrepreneurial journey, which began over a century ago, is fueled by an unwavering commitment to improve public health on a global scale and contribute to a healthier world.

 

bioMerieux India

 

We are proud to be a 100% subsidiary of bioMérieux SA, based in Marcy L'Etoile, France, and have been serving the Indian market for over 25 years. With our comprehensive diagnostic solutions in clinical microbiology, immunology, molecular biology, and industrial microbiology, we cater to over 5000+ customers. Our offerings provide essential information to healthcare professionals and industry players, addressing critical areas such as antimicrobial resistance, sepsis, acute care syndromic approaches, and food safety. Through these efforts, we aim to protect the health of patients and consumers.

 

By joining bioMérieux, you become a part of an innovative company with a long-term vision, deeply committed to serving public health. Our corporate culture emphasizes a humanistic approach, and we are driven by a pioneering spirit.

 

We seek candidates who are motivated to invest in themselves, contribute to future projects, and be part of a collective adventure led by a pioneering spirit. Join us as we work towards a healthier future for all.

 

 

Position Sales Operation – Collection Executive

Education: Graduate/Post Graduate (Any stream)

Experience: 5+ years relevant experience for entry to this level.

Location: New Delhi

Reporting to: Sales Operation – Collection Manager

 

Primary Purpose and Overall Objective of the Job:

 

We are seeking a proactive and detail-oriented Collection Executive to join our team. The primary responsibility of this role is to ensure timely collections, resolve customer disputes, perform reconciliations, and diligently follow up on aged outstanding balances. The ideal candidate should possess excellent communication skills, negotiation abilities, and a strong sense of accountability. This position requires meticulous attention to detail and the ability to work effectively both independently and as part of a team.

Job Description

 

Proactive Customer Follow-up:

  • Initiate timely communication with customers to remind them of overdue payments.
  • Respond promptly to customer inquiries regarding outstanding balances and payment schedules.
  • Establish rapport with customers to encourage timely payments and resolve disputes amicably.

 

Dispute Resolution:

  • Investigate and address customer disputes or discrepancies regarding billing or payment issues.
  • Collaborate with internal teams such as sales, finance, and customer service to resolve disputes efficiently.

Reconciliation:

  • Conduct regular reconciliations of accounts receivable to ensure accuracy and completeness.
  • Identify and rectify discrepancies between financial records and customer accounts.
  • Document reconciliation processes and findings for internal review and audit purposes.

 

Aged Outstanding Management:

  • Monitor aging reports to identify overdue accounts and prioritize collection efforts.
  • Develop and implement strategies to recover aged outstanding balances promptly.
  • Escalate unresolved issues or delinquent accounts to management as necessary.

Skills and Qualifications:

 

  • Bachelor's degree in finance, accounting, business administration, or a related field (preferred).
  • Proven experience in collections, accounts receivable management, or a similar role.
  • Strong understanding of accounting principles and practices.
  • Excellent communication and interpersonal skills.
  • Ability to effectively negotiate and resolve conflicts.