Employee Relations Associate

2 months ago

Bangalore, India Labcorp Full time

Employee Relations Associate (P1-2)

Job Summary:

The Employee Relations Associate will focus on supporting high volume ER case work submitted by US Leaders as well as other administrative tasks in support of the global ER team. 

Major Tasks: 

  • Handles low-complexity ER cases in accordance with established processes including US attendance, job abandonment and rehire eligibility requests.
  • Uses case management system as primary communication channel to ensure proper documentation and processes are followed when delivering ER guidance. 
  • Ensures that case details, status and documentation are accurate and maintained in real time.
  • Accountable to service delivery performance/satisfaction measures, expectations, and standards (qualitative/quantitative)
  • May speak directly with leaders or employees in other countries to resolve issues or seek clarity before offering guidance. 
  • Learns to advise on some formal processes in accordance with Labcorp policies and appropriate regulatory guidelines. (i.e., attendance issues, failure to follow SOPs, quality issues, and performance matters)
  • Coordinates information with other ER team members to ensure compliance with federal state and local requirements.
  • Coordinates and supports other global tasks for the ER leadership team as necessary.
  • Assists managers and employees to find relevant policies, tools, documents, etc.
  • Collaborates on continuous improvement opportunities or ER projects if appropriate.

Education Required:

  • Undergraduate degree, or equivalent combination of education, training and work experience
  • HR experience at a global company and interest in employee relations

Experience/skills required:

  • Experience with MS Office suite, particularly Excel, PowerPoint and Word 
  • Experience with HRIS and case management systems, preferably Workday and Service Now
  • Ability to maintain confidentiality with sensitive issues
  • Ability to ask probing questions to ensure detailed and accurate information is placed into the case details
  • Ability to problem solve independently but escalates to ER Leadership for help if appropriate.
  • Flexibility and willingness to deal with competing priorities in a fast paced team environment
  • Strong verbal and written English communication skills.

Shift Timings:Second Shift - 2:00-11:00 pm IST

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply. If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility.

For more information about how we collect and store your personal data, please see our Privacy Statement.

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