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Customer Service Executive

4 months ago

Kolkata, India Tech Mahindra Full time
Job Requirements

Job Title: Customer Service Executive

Company Name: Tech Mahindra

Location: Kolkata, West Bengal

Salary: Competitive salary range per annum

Qualification:


High school diploma or equivalent

0 - 5 years of customer service experience


Job Description:


Join the Tech Mahindra team as a Customer Service Executive in Kolkata, West Bengal, and play a crucial role in our customer support center. Whether you're a seasoned professional or just starting your career, if you have a passion for customer care, we encourage you to apply.


Key Responsibilities:


Provide exceptional customer service through various channels, including chat and phone.

Assist customers with inquiries, troubleshooting, and issue resolution.

Maintain accurate customer records and documentation.

Collaborate with team members to meet and exceed service targets.

Create positive and memorable customer experiences.


Qualifications:


High school diploma or equivalent.

While previous customer service experience is a plus, we welcome freshers.

Strong communication and problem-solving skills.

Ability to thrive in a fast-paced, customer-centric environment.

Willingness to learn and adapt to new technologies.

Join Tech Mahindra and embark on a rewarding career in customer service. We offer a competitive annual salary ranging from 2.25-4.5 Lacs per annum, depending on experience and performance, in a hybrid work environment.


FAQs:


Q: What qualifications are required for this role?

A: We require a high school diploma or equivalent. Previous customer service experience is beneficial but not mandatory.


Q: What is the salary range for this position?

A: The salary for this position is competitive and will be discussed during the interview, based on experience and performance.


Q: Is prior customer service experience necessary?

A: While prior experience is helpful, we welcome candidates with varying levels of experience, including freshers.


Q: Is this a hybrid work environment?

A: Yes, this position offers a hybrid work environment, providing flexibility in work arrangements