Technical Lead

2 months ago


Bangalore, India Cognizant Full time

Team Lead

Qualification:

Bachelor's in Science/ Commerce/Engineering or equivalent

Responsibility:

Business/Customer:

  • Perform SOP activities with business impact understanding of customer environment and contribute to improve SOPs.
  • Adherence to customer security and compliance requirements.
  • Implementation of approved change requests in line with customer change management process.
  • Responsible for incident life cycle following ITIL / BIC frame work as applicable.
  • Adherence to customer communication etiquette.
  • Ensure stated productivity requirements are met for the engagement.

Project/Process:

  • Review CSAT feedback and ensure timely implementation of corrective actions.
  • Participate in Critsit process to resolve the incident in a timely manner.
  • Log and triage incidents.
  • Coordinate with resolver groups vendors/carriers.
  • Troubleshoot the escalated incident / problem and refer / escalate (functional and hierarchical) to the right groups (Vendors / Level 3 ).
  • Provide inputs to FAQ database / KR / contribute towards updating knowledge articles.
  • Contribution to continuous service improvement plans (CSI).
  • Responsible to develop induction documents in consultation with relevant stakeholders for the project and ensure successful completion of induction process for new joiners.
  • Effective floor Management.

Team/People:

  • Continually assess skill level and provide intervention assistance.
  • Contribute to and participate proactively in knowledge sharing sessions.
  • Encourage team individuals to participate in organization innovation programs.
  • Act as a buddy for new hires.
  • Makes recommendations on R&R for team / individual achievement.
  • Makes recommendations to team lead on team's performance rating.

Organization:

  • Ensure team contributes and participates in all organizational technology events and knowledge sharing forums.
  • Adherence to Organizational policies and processes (including Cognizant's security policies LP timelines etc).
  • Participate in recruitment drives.

Must Have Skills

  • Vulnerability Management
  • Defender Vulnerability Mgmt
  • Qualys Vulnerability Mgmt
  • Vulnerability Assessment

Good To Have Skills

  • MicrosoftInformationProtection
  • MicrosoftDefender for Identity
  • MicrosoftDefender for Endpoint
  • Microsoft Purview eDiscovery
  • Microsoft Purview
  • Microsoft Priva
  • Microsoft MFA
  • Microsoft DLP
  • Microsoft Defender Suite
  • Microsoft Defender RBAC
  • Microsoft Defender Antivirus
  • Litigation Hold
  • Always on VPN
  • App Locker
  • MS Defender for Cloud Apps
  • Microsoft Secure Score
  • Microsoft Compliance Score
  • Microsoft Entra ID
  • EDR
  • Microsoft 365 Security

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