AGM - Training (Customer Service)

Job PurposeThe position is responsible to manage and execute Training operations for Circle based CS channels :- Retail (COCO & FOFO, C&C and RetentionsThis role owner will ensure to deliver consistent and effective training as per the set corporate norms and defined framework and structure to all new joiners and existing staff within the verticals under...

Job Purpose The position is responsible to manage and execute Training operations for Circle based CS channels :- Retail (COCO & FOFO, C&C and Retentions This role owner will ensure to deliver consistent and effective training as per the set corporate norms and defined framework and structure to all new joiners and existing staff within the verticals under...

Job Purpose The position is responsible to manage and execute Training operations for Circle based CS channels :- Retail (COCO & FOFO, C&C and Retentions This role owner will ensure to deliver consistent and effective training as per the set corporate norms and defined framework and structure to all new joiners and existing staff within the verticals under...

Job Req ID: 41808- Location: Mohali, IN- Function: Other- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and...

**Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardisation of service delivery. - Selecting and hiring new staff. -...

Job Req ID: 44274- Location: Mohali, IN- Function: Retail- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and...

Job Req ID: 43736- Location: Mohali, IN- Function: Technology/ IOT/Cloud- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing...

**Responsibilities**: - Identify customer needs and help customers use specific features - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) - Update our internal databases with information about technical issues and useful discussions with customers - Monitor customer complaints on social media and...

A service coordinator recruits and trains customer service employees, manages the employee schedule, oversees daily employee interactions with customers, handles any complaints or questions, and reports to the store or company manager as necessary. Essential Duties and Responsibilities of a Service Coordinator Recruits and trains customer service or human...

Job Req ID: 43617- Location: Mohali, IN- Function: Commercial/ Finance- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand...

A Customer Service Representative is responsible for accepting and coordinating all and any customer/broker requirements as needed. A Customer Service Representative is responsible for completing order entry and tracing tasks in a timely and efficient manner. A customer service representative is responsible for ensuring that all pick up and delivery...

**Responsibilities**: - Serves customers by resolving product and service challenges, as well as providing relevant product and service information that helps solve them. - Keeps track of customer correspondence and logs key account information and customer data. - Resolves product or service problems by investigating the customer’s complaint, determining...

A Customer Service Representative is responsible for accepting and coordinating all and any customer/broker requirements as needed. A Customer Service Representative is responsible for completing tracing tasks in a timely and efficient manner. A customer service representative is responsible for ensuring that all pick up and delivery appointments are...

We are looking for a Service Advisor to join our team and act as a liaison between our customers and our Service Technicians. Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed. They may also include setting up loaner cars and verifying insurance before maintenance is...

PFB the detail. **Position**: Customer Service Representative **Location**: Mohali, Punjab **Shift**:US Shift **Job Type**: Full Time **Shift Timing**: - Graveyard Shift - 12 PM to 10 PM CST (10:30 PM to 8:30 AM) **Working Pattern**: - 6 days working pattern in Summer - 5 days working pattern in Winter, Saturday OFF **Note: No Pick & Drop facility...

We are seeking a highly motivated and skilled Financial **Customer Service Representative** to join our dynamic customer support team. As a Financial **Customer Service Representative**, you will be the first point of contact for our clients, providing exceptional customer service in the realm of financial products and services. You will play a pivotal role...

**Position**: Customer Service Representative **Location**: Mohali, Punjab **Shift**:US Shift **Job Type**: Full Time **Week Offs**: - 2 days fixed Week Offs during Winter - 1 day fixed Week Off during Summer due to high demand (As per US Calendar and business requirements) **Shift Timing**: - US Shift (During Winter: 8 AM to 5 PM CST - During Summer:...

**Job Title: Call service Assistant** **Location**: Mohali Punjab **Shift**: Night Shift (With Cab Facility) Are you a skilled communicator with a passion for customer service? Join our dynamic team as a BPO Call Center Agent! In this role, you will handle inbound or outbound calls with professionalism and efficiency, providing exceptional service to our...

Job Title: Customer Care Associate **Job Description**: As a Customer Care Associate (chat/calling), your primary responsibility is to ensure exceptional customer satisfaction by addressing inquiries, resolving issues, and providing support through various communication channels. You will be the frontline representative of the company, interacting with...

PFB the detail. **Position**: Customer Service Representative-WFO **Location**: Mohali, Punjab **Shift**:US Shift **Job Type**: Full Time **Week Offs**: - 2 days fixed Week Offs during Winter - 1 day fixed Week Off during Summer due to high demand (As per US Calendar and business requirements) **Shift Timing**: - US Shift - During Winter: 8 AM to 5...