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Technical Support Executive

4 months ago

Noida, India Urban FT Full time

Technical Support Executive

 

 Description: 

 

Urban FT is building the industry’s premier digital banking platform for today…and tomorrow, and we are looking for Technical Support Executives to join our team.

 

As one of the fastest growing SaaS digital banking providers, we offer a unique opportunity for you to develop tomorrow's software today. You will be working with a team spread across multiple countries, developing state of the art solutions like digital banking, payments, and Remote Deposit Capture in the mobile and web arenas.

 

Our industry-leading platform has been designed to simplify the process for delivering, implementing, and servicing several banking and payment solutions. You agree to devote your full business time and attention to the affairs of Urban FT and to act faithfully and utilize all your skills, knowledge and experience to promote the interests of the Urban FT and its affiliates. You will not assume additional employment obligations or be retained as a consultant or contractor to any other business without the prior consent of Urban FT.

 

Job Responsibilities: 

 

You will be responsible for supporting the Company’s technical and operational staff. Your key responsibilities and accountabilities will include:


·       Provide remote Level 1-2 support to customers for remote deposit capture products, first point of contact.

·       Troubleshoot and repair ACH and X9 file formats using PowerShell and SQL Queries.

·       Read, understand, and troubleshoot PowerShell scripts.

·       Manage the transfers of files via FTP.

·       Solve problems by utilizing training, knowledge, tools, and analytical skills while on call or processing a case.

·       Create, record, and resolve incoming requests for service.

·       Document and maintain detail history of service tickets from start to finish.

·       Answer queue calls on a regular basis.

·       Provide a high degree of customer satisfaction, technical expertise, accuracy, and timeliness.

·       Alert management to recurring problems and large-scale issues.

·       Respond to questions from callers; remotely assist clients with technology problems.

·       You may be assigned additional responsibilities from time to time depending on the needs of the Company.


Requirements:

 

·       Excellent communication and interpersonal skills.

·       Strong problem-solving abilities and attention to detail.

·       Ability to work well under pressure and in a fast-paced environment.

·       Flexibility to work either day shift, night shift, or staggered shift as needed.

·       Willingness to work from the office.


At Urban FT, our aim is to empower Financial Institutions to deliver their customers with a service functionality and a user-experience that transcends the industry.