Technical Writer

6 days ago

Bengaluru, India Netcracker Technology Full time

What’s in it for you?

At Netcracker, we are all entrepreneurs. This means, we get creative when thinking of technical solutions, we explore possibilities and innovations and get excited about new technology. We take complete ownership of our roles and aren’t micromanaged or left feeling like just another number. The results we achieve are highly visible to our leadership team and we are recognized for our work and promoted accordingly. In addition to living out an entrepreneurial culture, you will also receive a wide range of outstanding benefits including health, accident and life insurance as well as paid time off, sick time and parental leave.


Position Summary (Roles & Responsibilities):

Technical Writer Job Description

We’re currently looking for an experienced, full-time Technical Writer to join our team. In this role, you’ll create customized user guides that use a conversational tone of voice to communicate complex information clearly, concisely, and accurately.

You will be part of a global team in a large software technology company that provides solutions to communication service providers around the world. In this position, you must work independently with minimal supervision while aligning with the team’s styles and standards. The ideal candidate is confident, friendly, willing to ask for help when needed, and offer help whenever possible.


Job Responsibilities

  • Use business-process diagrams to create the structure and flow of the user guides.
  • Collaborate with subject matter experts (SMEs) and review source material to create and update user documentation for customized software solutions which clearly and accurately communicate technical information without relying on jargon.
  • Create examples to help users better understand and relate to the concepts you’re writing about.
  • Use solid technical writing skills to work on a variety of documentation projects that may be large, long-term, or complex in scope.
  • Estimate writing effort and determine completion date.
  • Follow documentation workflow and update documentation project plans.
  • Work with the Localization team and replace screenshots and diagrams in non-English UIs, as needed.
  • Follow company’s styles and standards.
  • Act as a user advocate and validate deliverables for readability and usability.
  • Collaborate with SMEs and editors to schedule reviews and make updates accordingly.
  • Attend and contribute to documentation and project meetings.
  • Create and maintain internal documentation related to writing standards and processes.
  • Help create videos and training workbooks, as needed.
  • Mentor team members to teach best practices in technical writing.


Job Requirements

  • 5+ years’ technical writing experience.
  • Excellent written and verbal communication skills are critical.
  • Excellent command of the English language, including rules and usage.
  • Experience writing software documentation.
  • Bachelor's degree required.
  • Certification in Technical Writing a plus.
  • Experience in the telecommunications industry preferred, or general experience in the software industry.
  • Attention to detail while managing several complex deliverables across multiple groups, cultures, and time zones.
  • Excellent interpersonal, critical thinking, analytical and organizational skills.
  • Self-reliant and able to develop content with minimal supervision.
  • Ability to work quickly and accurately in a fast-paced, deadline-driven environment.
  • Experience creating videos, eLearning, or training preferred.


Work location: Bangalore, Pune and Hyderabad

Work Mode: Hybrid



Who is Netcracker Technology?

We are a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.


Connect with us on LinkedIn and stay up to date on our company news.

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