Associate Product Solutions Engineer
3 months ago
Zippin is revolutionizing retail with cutting-edge, checkout-free technology. Our AI-powered solutions are transforming the shopping experience, and we're looking for talented individuals to join our journey.
Role Overview
As an Associate Product Solutions Engineer at Zippin, you'll be the technical backbone of our customer-facing operations. You'll own relationships with Customer Success, Maintenance, and Development teams, focusing on optimizing support processes, implementing new stores, and solving complex technical challenges in checkout-free environments.
Schedule and Work Hours
- This position operates on US timezone hours to align with our primary market and internal teams.
- Flexible work schedule: Five-day work week with two weekdays off, to be determined in collaboration with your manager.
- Standard work week includes weekend days to ensure continuous support for our retail partners
- Flexibility to occasionally adjust hours for critical issues or project needs.
Key Responsibilities
- Solve complex technical problems through advanced methods like scripting and automation
- Remotely configure and manage networked equipment for new store implementations
- Diagnose and troubleshoot a wide range of AI, network, and hardware issues
- Serve as a technical escalation point, managing support processes and tools
- Provide technical solutions and training to internal teams and external customers
- Contribute to knowledge base development and process improvement
- Research and implement solutions to retailer problems
- Influence product improvements based on user feedback and data analysis
Qualifications
- 1-3 years experience in Product Support Engineering, Network Engineering, or System Administration
- Bachelor's degree in Computer Science, Engineering, or related field
- Strong Linux knowledge and experience with cloud-native technologies (Kubernetes, Docker)
- Proficiency in scripting languages (Python, Bash) and automation techniques
- Extensive experience with ticket management systems (Zendesk, Jira)
- Solid understanding of networking protocols, hardware, and troubleshooting
- Familiarity with various compute architectures, including low-power devices
- Excellent problem-solving, analytical, and critical thinking skills
- Strong communication skills, able to explain technical concepts to non-technical stakeholders.
- Strong English writing skills.
- Experience maintaining complex IT systems in retail or e-commerce environments
Technical Skills
- Linux administration and security
- Docker and Kubernetes
- Public cloud platforms (GCP, Azure, AWS)
- Networking (TCP/IP, DNS, routers, switches, firewalls)
- Compute systems (servers, Raspberry Pi)
- Storage systems (NAS, SSD, HDD, SD Cards)
Soft Skills
- Adaptable communication style
- Customer relationship management
- Proactive problem-solving
- Strategic thinking and data analysis
- Cross-functional collaboration
- Continuous learning and skill development
Nice-to-Have Skills
- Experience with technical pre-sales and customer demonstrations
- Ability to deliver technical training to customers
- Understanding of product roadmaps and feature communications
- Experience managing bug/defect backlogs for development teams
Join Zippin and be at the forefront of retail innovation We offer a dynamic work environment, opportunities for growth, and the chance to shape the future of shopping.
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