Associate Manager

1 week ago

Bengaluru, India Razorpay Full time

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.



We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X ) and enabling capital availability for businesses (via Razorpay Capital ).


Role Summary

As a Associate Manager Business Partner,

  • You are the custodian for the implementation of People Strategy for your business units.
  • You own end-to-end People Operations function within your business units (with support roles in Talent Acquisition and Development).
  • You are also the owner of the core PeopleOps processes that you are responsible for.

Roles and Responsibilities :

  • Business Acumen: You must maintain an understanding of the organization’s vision, mission, values, and goals. The expectation is to Understand RZP business, and products. Have an in-depth understanding of your own Business function that you support.
  • Excellent stakeholder management: You must work closely with Functional and Sub-Functional Heads to enable business outcomes from an HR Standpoint by Identifying Opportunities for HR Interventions, Post identification aligning businesses to work together, and driving them for successful outcomes.
  • Result Orientation & Problem Solving: With support, you must adopt a solution-oriented approach to solve problems smartly. Lead with creative, effective, practical, and spontaneous actions or solutions faced at work. With direction, able to debug and root cause issues. You are expected to be agile and display ownership and commitment to tasks. Must have a result-oriented approach to situations and move swiftly from thoughts to action. Have a fair understanding of quality work vs timely delivery of results.
  • Own 3P’s: Have a deep understanding of HR processes and activities both in general and in the cultural context. Drive the Agenda of 3P`s - Policy, Process, and Practices in alignment with Business with the mindset of improving efficiency.
  • Partner in Talent sourcing to help build org: Helping Business Find Culture Fit Candidates. Coaching, Guiding Interviewers, Stakeholders for alignment.
  • Drive Change management: Establish an understanding of the short- and long-term goals of planned organizational changes. Assess the HR implications of planned organizational changes.
  • Employee Engagement & Retention: Regular Pulse Check of Employees through Connects. Be on the ground with employees to understand their pain points and areas of improvement. Analyze past attrition trends and prepare retention strategies for respective units, functions, and departments. Tracking and Publishing Weekly Reporters - Attrition, Emp Connect, Emp Grievance. Drive the engagement survey and action planning for respective business units.
  • Drive Performance: Partner to develop a performance management system that aligns individual performance objectives with organizational strategic goals. Partner to create a timeline for the execution of performance management evaluations. Coach managers in how to set goals and expectations with employees. Responsible for timely and quality completion of reviews with follow-ups and ensuring effective calibration to raise the bar and open communication between manager and employee. Develops and uses collaborative relationships to facilitate the accomplishment of work goals.

Qualification :

  • 3-6 years of proven HRBP experience in a fast-paced/startup environment
  • Managed an HC Size of 200-400 Folks
  • You are Gritty and a Hustler: strong on execution, high creativity, and an ownership mindset to solving employee challenges and issues
  • Meaningful relationships are your thing. You excel at making a connection with those around you
  • You are told that your proactiveness and flexible style are what makes you a great partner and collaborator
  • You are an Excellent Communicator- A clear, approachable, and friendly communication style, both written & verbal, and the willingness to tailor your message to different audiences
  • Experience with core HR domains, including Org Design, Performance Management, labor laws, Change Management & Implementing HR Policies & Processes.
  • Strong Analytical, Logical, and Numerical Aptitude

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