Customer Success Manager

4 days ago


Gurugram, India Netcore Cloud Full time

Role & ResponsibilitiesDevelop an intimate understanding of your customers’ businessesDevelop a network of champions within each account through education, coaching and strong influencing skillsRepresent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert and help them in creating marketing strategy & user lifecycle journeyCollaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goalsBe an expert on trends and best practices for digital marketing and analyticsEnlighten our customers with insights garnered from their own data and industry trendsEnsure customers get maximum value from customer engagement by leveraging full platform functionalityHandle customer concerns with confidence, putting them at easeGenerate Case Studies, Testimonials & PR from customers opportunitiesLearn best of the marketing technologies and conceptsOpportunity to work with diverse of clients in diverse industries and learn their marketing conceptsRepresent on behalf of customers/company at different forums/webinarsWhat’s in it for you? Immense growth, continuous learning and consult the top-notch international brandsWork with some of the most innovative brainsOpportunity to explore your entrepreneurial mindsetOpen culture where your creative bug gets activated. QualificationsMBA in Marketing is a plus5+ years of experience in digital marketing, CRM or Customer Success (Ideal)Strong attention to detail, dedicated work ethic, organized, and strong communication skills desiredAbility to work with cross-functional teamsStrong project management and time management skillsAbility to identify and implement process improvementsStrong problem-solving skills – diagnosis, root-cause assessment, option evaluation and resolutionAbility to communicate clearly and strategically with clients, team members, and the marketplaceAbility to respond quickly to critical issues and roadblock



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