Finacle CRM Specialist

2 weeks ago

Greater Bengaluru Area, India ValueLabs Full time

Job Opportunity: Finacle CRM Specialist – Lead the Revolution in Banking


Experience Required: 8–16 Years


Availability: Immediate joiners or candidates with a 30-day notice period preferred


About the Role:

Are you an experienced Finacle CRM expert ready to make a significant impact? We’re on the hunt for a dynamic Finacle CRM Specialist with 8–16 years of experience to join our team and spearhead the transformation of customer engagement in the banking industry. If you thrive in delivering innovation and crave the chance to work on exciting, high-impact projects, this role is for you


What You’ll Do: Key Responsibilities


1. Drive CRM Excellence

  • Tailor and enhance Finacle CRM to deliver superior customer engagement and operational efficiency.
  • Lead the end-to-end implementation, configuration, and optimization of the CRM system to align with business goals.

2. Build Data-Driven Strategies

  • Develop real-time dashboards, reports, and analytics tools to empower decision-making.
  • Use customer insights and predictive analytics to help drive personalized banking experiences.

3. Streamline Sales and Service

  • Automate lead management, campaign tracking, and service resolution to deliver faster and more personalized interactions.
  • Collaborate with sales teams to enable smarter cross-selling, upselling, and pipeline tracking.

4. Ensure Robust Data Governance

  • Maintain data integrity, ensuring CRM databases meet regulatory compliance and privacy standards.
  • Champion policies for data accuracy and quality control.

5. Be a Problem-Solving Champion

  • Troubleshoot technical challenges in real-time, ensuring smooth CRM operations.
  • Partner with Infosys and internal teams to implement updates, patches, and new features.

6. Lead Stakeholder Engagement

  • Act as the go-to expert for translating business needs into innovative CRM solutions.
  • Train and mentor users to maximize Finacle CRM’s potential.

Who You Are

Your Expertise

  • Finacle CRM Expertise: Proven experience with Finacle CRM configurations, customizations, and integrations.
  • Tech Savvy: Proficient in SQL, APIs, and data integration techniques to create robust solutions.
  • Banking Acumen: Strong knowledge of lead management, campaign optimization, and service delivery processes within the banking industry.

Your Strengths

  • Analytical Thinker: A natural at connecting the dots between data and actionable insights.
  • Problem-Solver: Thrive under pressure, delivering effective solutions quickly and efficiently.
  • Collaborator: Build bridges between tech, business, and customer teams, ensuring shared success.

What We’re Looking For

  • Experience: 8–16 years of experience in Finacle CRM or similar platforms.
  • Availability: Immediate joiners or those who can start within 30 days.
  • Preferred Extras:
  • Certifications in Finacle CRM or related technologies.
  • Familiarity with regulatory standards in banking.
  • Experience in advanced reporting tools and customer journey mapping.

Why Choose Us?

1. Be a Changemaker

Lead innovative projects that redefine how banking connects with its customers—every solution powered by your expertise.

2. Accelerate Your Career

With unmatched opportunities for growth, training, and certifications, we’ll help you reach your fullest potential.

3. Make an Impact

See your solutions in action, enhancing millions of customer interactions across global banking networks.

4. Join a Winning Team

Collaborate with a passionate, supportive team that celebrates success and values your contributions.


  • Experience Level: 8–16 Years
  • Notice Period: Candidates available to join within 30 days will be prioritized


Take the Next Step


This is more than just a role; it’s an opportunity to leave your mark on the future of banking. If you’re ready to lead, innovate, and inspire, we’re ready for you.

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