Senior Executive

2 weeks ago

Goregaon, India Boomlet Full time

Designation: Senior Executive - Brand Reputation & Strategic Communication


About Us:


Boomlet Media is a leading Reputation Management & Strategic Communications agency dedicated to helping businesses safeguard and enhance their brand image. Our team of experts is committed to delivering strategic solutions to manage and navigate reputational challenges and crisis communications. We are seeking a dynamic and client-focused individual to join our team as a Client Servicing Expert.


Responsibilities:


Client Relationship Management:

  • Serve as the primary point of contact for assigned clients, fostering strong relationships based on trust and communication.
  • Understand client goals, challenges, and expectations to provide tailored solutions.


Reputation Management:

  • Collaborate with clients to develop and implement proactive reputation management strategies.
  • Monitor online and offline channels for brand mentions, and execute strategies to enhance positive sentiment.


Crisis Communications:

  • Act as a key player in the development and execution of crisis communication plans. o Provide timely and strategic guidance during crisis situations to mitigate reputational damage.


Strategy Development:

  • Work closely with internal teams to develop comprehensive reputation management and crisis communication strategies.
  • Ensure strategies align with client objectives and industry best practices.


Client Communication:

  • Regularly communicate with clients to provide updates on ongoing projects, campaign performance, and key metrics.
  • Address client inquiries and concerns promptly and professionally.


Campaign Analysis and Reporting:

  • Utilize analytics tools to measure the effectiveness of reputation management and crisis communication campaigns.
  • Prepare and present detailed reports to clients, offering insights and recommendations for improvement.


Qualifications:

  • Bachelor’s degree in Public Relations, Media, Communications, Marketing, or a related field.
  • Proven experience in client servicing, reputation management, or crisis communications.
  • Strong understanding of online and offline reputation management strategies.
  • Excellent communication and interpersonal skills.
  • Ability to remain calm and focused in high-pressure situations.
  • Familiarity with media monitoring tools and crisis communication platforms.


LOCATION: TECHNIPLEX, GOREGAON WEST, MUMBAI

WORK TYPE: ON-SITE

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