Firewall L1 Engineer

2 weeks ago

Navi Mumbai, India Soffit Infrastructure Services (P) Ltd Full time

Job Overview:

We are seeking an experienced and skilled Firewall L1 Engineer to join our network security team in Mumbai. The ideal candidate will have a strong background in network security, with specific experience managing and supporting firewalls and security appliances from Palo Alto Networks (PA), Checkpoint, Cisco ASA, and Fortinet. This role requires a proactive individual with a keen eye for security, a strong technical foundation, and effective communication skills to handle daily operational tasks, manage incidents, and maintain security policies within a 24/7 environment.


Key Responsibilities:

Firewall Administration and Support:

  • Manage, configure, and troubleshoot firewall solutions across PA, Checkpoint, Cisco ASA, and Fortinet platforms.
  • Perform day-to-day BAU MACDs (Moves, Adds, Changes, and Deletes) and configuration changes as required.

Incident and Problem Management:

  • Manage and resolve incidents, problems, and service requests associated with firewall operations.
  • Proactively monitor network security events using network monitoring tools to identify and resolve issues before service degradation occurs.
  • Conduct incident analysis and response, supporting troubleshooting efforts across OSI layers 1, 2, and 3.

Policy and Exception Management:

  • Manage firewall policies and exceptions to ensure compliance with organizational security standards.
  • Deploy and maintain access and security policies, aligning with organizational requirements.

Technical Expertise and Troubleshooting:

  • Hands-on experience with packet capture, analysis, and troubleshooting tools.
  • Perform daily performance checks, periodic audits, and compliance reviews on firewall devices.
  • Troubleshoot network, transport, session, presentation, and application layers as required.

Network Security Operations:

  • Implement and uphold network security policies, standards, and procedures.
  • Apply security patches as needed and support automation of processes through scripting or SOAR tools.

Collaboration and Coordination:

  • Work closely with users to resolve trouble tickets efficiently.
  • Coordinate with OEMs for TAC support, RMA, replacement, and reconfiguration of PA, Checkpoint, Cisco ASA, and Fortinet devices.
  • Backup device configurations in accordance with the agreed schedule.


Candidate Requirements:


Experience: 2-4 years of experience in network security, with at least 1 year managing PA, Checkpoint, Cisco ASA, or Fortinet firewall solutions.

Technical Proficiency:

  • Proficiency in managing and configuring PA, Checkpoint, Cisco ASA, and Fortinet firewall solutions.
  • Strong experience with Windows, Linux, and Unix environments.
  • Skilled in commissioning, implementation, and integration of firewall solutions with management and authentication tools (e.g., email, AD, IAM, SIEM).
  • Experience in automating processes using scripting and SOAR tools.

Knowledge Base:

  • Solid understanding of firewall products, policy management, and exception handling.
  • Familiarity with troubleshooting tools for packet capture, analysis, and network diagnostics.

Operations Management:

  • Experience in incident, problem, service request management, and change management.
  • Ability to maintain service levels for 24/7 monitoring and configuration oversight of network security infrastructure.

Soft Skills:

  • Excellent verbal and written communication skills for effective interaction with users and stakeholders.
  • Strong analytical skills, with the ability to manage multiple priorities under minimal supervision.

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