Cloud Support Engineer
4 weeks ago
We are seeking a skilled Cloud Support Engineer to join our team and provide advanced support for our cloud-based infrastructure. In this role, you will be responsible for diagnosing and resolving technical issues, assisting with cloud deployments, and ensuring the availability and performance of our cloud environments. The ideal candidate has a strong background in cloud technologies, troubleshooting, and a passion for customer service.
Key Responsibilities:
- Technical Support: Provide tier-2/3 support for cloud-related issues, assisting customers with troubleshooting and resolving technical issues promptly.
- Cloud Management: Manage cloud resources on platforms like AWS, Google Cloud, or Azure, including monitoring, scaling, and optimizing cloud services.
- Incident Response: Actively respond to incidents, perform root cause analysis, and implement solutions to prevent future issues.
- Deployment Support: Assist in the deployment and configuration of cloud applications, ensuring that environments are optimized for performance, security, and reliability.
- Monitoring and Optimization: Set up monitoring tools and dashboards to track cloud performance and resource utilization, recommending improvements as needed.
- Documentation: Maintain detailed documentation of troubleshooting procedures, configurations, and best practices to enable knowledge sharing and consistency.
- Customer Collaboration: Work closely with customers to understand their needs, resolve issues, and provide guidance on best practices for their cloud environments.
Required Skills and Qualifications:
- Educational Background: Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Experience: 3+ years of experience in cloud support, IT support, or a similar role, with hands-on experience in cloud infrastructure.
- Technical Skills:
- Cloud Platforms: Proficiency in AWS, Google Cloud, or Azure, including EC2, S3, IAM, VPC, and monitoring services.
- Troubleshooting: Strong problem-solving skills with experience in identifying and resolving network, server, and application issues in cloud environments.
- Scripting Skills: Proficiency in scripting languages such as Python, Bash, or PowerShell to automate routine tasks.
- Networking Knowledge: Familiarity with cloud networking concepts, security groups, firewalls, and load balancing.
- Monitoring Tools: Experience with monitoring and logging tools such as CloudWatch, Datadog, Prometheus, or New Relic.
- Soft Skills:
- Excellent communication and customer service skills, with a focus on clarity and professionalism.
- Ability to work under pressure and handle multiple support requests efficiently.
- Strong documentation skills and a commitment to creating clear and comprehensive support guides.
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