Servicenow ITOM Developer

1 month ago

Bengaluru, India Dexian India Full time

We are seeking a highly skilled and experienced ServiceNow ITOM Developer (with 6+ years of relevant experience) to join our team. The ideal candidate will possess deep expertise in IT Operations Management (ITOM), and IT Service Management (ITSM). This role demands a technical acumen, in design, develop, and implement ServiceNow modules, with a specific focus on ITOM and ITSM. Preferring Certified Application Developer.


Responsibilities:

  • Design, develop, and implement ServiceNow modules, with a specific focus on ITSM, ITOM, and ITAM.
  • Lead the complete lifecycle of ITAM and ITOM implementations, ensuring successful planning, execution, and monitoring.
  • Maintain a high level of proficiency in ServiceNow best practices and keep abreast of industry trends.
  • Effectively communicate and collaborate with US-based customers to gather requirements, provide updates, and address concerns.
  • Reporting into the ServiceNow team, you’ll contribute to own the development tasks of the solution based on integration of Service Now.
  • Understand configuration management principles.
  • Perform the necessary tasks to design and develop configurations and customizations on ServiceNow platform.
  • Customize applications to facilitate the use of new applications and customizations.
  • Work closely with ServiceNow team and Internal Development team to resolve technical issues.

Skills:

  • Experience in ITSM and good understanding of ITIL processes and how they can be implemented in ServiceNow such as Incident, Problem, Change, Knowledge, CMDB, reports/metrics etc.
  • CMDB, Discovery, Service Mapping knowledge and experience.
  • Utilize ServiceNow Discovery domain. Discovery includes IT Assets, Physical Hosts, Virtual machines.
  • Perform normalization and synchronization with the CMDB.
  • Configure Mid servers.
  • Good experience in Form & Field dictionary management-for ex. New field addition or modification of existing field.
  • Experience in Form/view layout changes, related list addition/modifications.
  • Experience in Add/modify ACL (considering future scope) and Validation of ACL for troubleshooting.
  • Experience to Create/update SLA definition, schedules and respective workflows.
  • Experience in Creation or modification of the advance transform map scripts. These scripts are important in order to transfer the data smoothly into ServiceNow using Advance Import sets scripts.
  • Experience in Create/modify Service Catalog and workflow.
  • Manage application and forms linking & visibility.
  • Build new workflow and customize Out of Box workflows for various applications including Service catalogue /fulfilment request, change management, problem management, service level agreement including custom IT /non- IT applications.
  • Manage and develop various client side objects like Client script, UI policies, UI actions, UI scripts , email scripts, server side objects like Business rules, Script include, Workflow scripts, Schedule, notifications, dashboards, reports.
  • Advance level of debugging to resolve issue related to scripts.
  • System integrations, custom code development, 3rd-party application API integration.
  • Good understanding of SOAP, REST and JSON frameworks.
  • Excellent JavaScript proficiency.
  • Develop test plans and deployment for ServiceNow version upgrades.
  • Experience in Reporting and build Dashboards and Homepages.

Certification:

  • SNOW Admin Certification is preferred
  • ServiceNow Certified Implementation Specialist certification is a plus

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