Customer Excellence Delivery Lead

4 weeks ago

Bengaluru, India Apex IT Full time

About Apex IT:

Apex IT is a global consulting firm that provides award-winning services to transform the customer, employee, and student experiences. Since 1997, our Salesforce and Oracle experts have provided a full range of enterprise solutions including CRM and related applications that support sales, marketing, and service; financial reporting; HR; and Business Intelligence. As a remote company, we have top talent all over the United States and India and are continuously growing. We provide our team with a flexible work-life balance in addition to the traditional benefits.

Job title: Customer Excellence Delivery Lead

Reports to: Vice President

Work Location/Travel: Bangalore Work from office/Travel will depend on the business needs.

Role type: FTE (40 hours per week), Hybrid

Experience: 18+ years in Delivery roles, preferably in SAAS, implementations, support etc.

Role Overview: The Delivery Lead oversees the entire software delivery lifecycle, ensuring the successful and timely delivery of SaaS products and solutions. This role focuses on managing project schedules, budgets, risk mitigation, and client relationships while driving innovation, process optimization, and high customer satisfaction.

Responsibilities:

  • Delivery Management & Oversight
  • Oversee all delivery operations, ensuring projects are delivered on time, within budget, and meet quality standards.
  • Monitor project progress, address challenges, and ensure adherence to delivery processes.
  • Manage resource planning, assessing project requirements, and aligning resources accordingly.
  • Provide strategic support during presales, ensuring successful deal closures.
  • Client & Stakeholder Engagement
  • Build strong relationships with clients and stakeholders, ensuring their needs are met and escalating issues as needed.
  • Cultivate customer rapport to boost satisfaction, loyalty, and retention.
  • Report on key project and account progress to senior management on a regular basis.
  • Team Leadership & Development
  • Provide technical leadership across digital project implementations, guiding cross-functional teams.
  • Utilize your critical thinking skills to identify strengths and weaknesses in alternative solutions.
  • Drive high team utilization, proactively assessing future resource needs and managing internal development or new hiring.
  • Foster team growth through career development, cross-training, and contingency planning.
  • Continuous Improvement & Innovation
  • Continuously evaluate and improve software delivery processes, driving efficiency across the development lifecycle.
  • Review and analyze delivery metrics (e.g., aging tickets, project profitability, forecast variance, B2A) to ensure optimal project outcomes.
  • Performance Monitoring & Reporting
  • Collaborate with PMO and review key project metrics, ensuring timely issue resolution and delivery excellence.
  • Report on delivery performance (e.g., productivity, process adherence, forecast accuracy) to internal leadership.

Required Skills and Qualifications:

  • Proven expertise in managing SaaS software delivery, implementations, and client support.
  • Strong leadership, problem-solving, and critical thinking skills.
  • Extensive experience in project management, including budgeting, scheduling, and risk management.
  • Ability to foster strong relationships with clients, internal teams, and stakeholders.
  • Experience with resource planning, talent management, and driving high-performing teams.

Required Education:

  • Bachelor’s degree in computer science or equivalent
  • PMP/Agile certification is a plus.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.

  • Customer excellence delivery lead

    3 weeks ago

    Bengaluru, India Apex IT Full time

    About Apex IT:Apex IT is a global consulting firm that provides award-winning services to transform the customer, employee, and student experiences. Since 1997, our Salesforce and Oracle experts have provided a full range of enterprise solutions including CRM and related applications that support sales, marketing, and service; financial reporting; HR; and...

  • Customer Excellence Delivery Lead

    3 weeks ago

    Bengaluru, India Apex IT Full time

    About Apex IT:Apex IT is a global consulting firm that provides award-winning services to transform the customer, employee, and student experiences. Since 1997, our Salesforce and Oracle experts have provided a full range of enterprise solutions including CRM and related applications that support sales, marketing, and service; financial reporting; HR; and...

  • Customer Excellence Delivery Lead

    4 weeks ago

    Bengaluru, India Apex IT Full time

    About Apex IT: Apex IT is a global consulting firm that provides award-winning services to transform the customer, employee, and student experiences. Since 1997, our Salesforce and Oracle experts have provided a full range of enterprise solutions including CRM and related applications that support sales, marketing, and service; financial reporting; HR; and...

  • Apex IT

    3 weeks ago

    Bengaluru, India iimjobs.com - MBA Jobs Full time

    About Apex IT: Apex IT is a global consulting firm that provides award-winning services to transform the customer, employee, and student experiences. Since 1997, our Salesforce and Oracle experts have provided a full range of enterprise solutions including CRM and related applications that support sales, marketing, and service; financial reporting; HR; and...

  • Delivery Excellence Lead

    4 days ago

    Bengaluru, Karnataka, India BT Group Full time

    The BT Group seeks a highly skilled Delivery Excellence Lead to support the implementation of technical solutions from initial scope to delivery, ensuring adherence to roadmap, time and budget constraints. This role requires strong experience in Technical Delivery and proven expertise with Scrum and Agile methodologies.The ideal candidate will have 3-6 years...

  • ▷ [High Salary] Customer Excellence Delivery Lead

    3 weeks ago

    Bengaluru, India Apex IT Full time

    About Apex IT:Apex IT is a global consulting firm that provides award-winning services to transform the customer, employee, and student experiences. Since 1997, our Salesforce and Oracle experts have provided a full range of enterprise solutions including CRM and related applications that support sales, marketing, and service; financial reporting; HR; and...

  • Software Delivery Excellence Lead

    1 week ago

    Bengaluru, Karnataka, India Infosys Full time

    Job Title: Software Delivery Excellence LeadOverviewInfosys is a global leader in technology services and consulting. We are seeking an experienced Software Delivery Excellence Lead to join our team.About the RoleWe are looking for a skilled professional to lead project delivery, manage stakeholders, and drive business growth. As a Software Delivery...

  • Customer excellence delivery manager

    5 days ago

    Bengaluru, India Newport Williams Full time

    Reports To: Vice PresidentWork Location/Travel: Bangalore, with office-based work and travel as required by business needsRole Type: Full-Time (40 hours per week), HybridExperience: 18+ years in delivery roles, preferably in Saa S, implementations, and supportRole Overview:The Delivery Lead is responsible for managing the entire software delivery...

  • Customer Service Delivery Excellence Leader

    4 days ago

    Bengaluru, Karnataka, India MetricStream Full time

    Delivery Manager Job DescriptionMetricStream is seeking an experienced Customer Service Delivery Excellence Leader to join our Customer Services Team. In this role, you will be responsible for ensuring seamless delivery of services to client organizations. Your tasks will include leading project teams, monitoring progress, tracking KPIs, working...

  • Customer Excellence Delivery Manager

    5 days ago

    Bengaluru, India Newport Williams Full time

    Reports To: Vice President Work Location/Travel: Bangalore, with office-based work and travel as required by business needs Role Type: Full-Time (40 hours per week), Hybrid Experience: 18+ years in delivery roles, preferably in SaaS, implementations, and support Role Overview: The Delivery Lead is responsible for managing the entire software delivery...

  • Customer Excellence Delivery Manager

    3 days ago

    Bengaluru, India Newport Williams Full time

    Reports To: Vice PresidentWork Location/Travel: Bangalore, with office-based work and travel as required by business needsRole Type: Full-Time (40 hours per week), HybridExperience: 18+ years in delivery roles, preferably in SaaS, implementations, and supportRole Overview:The Delivery Lead is responsible for managing the entire software delivery lifecycle,...

  • Customer Excellence Delivery Manager

    6 days ago

    Bengaluru, India Newport Williams Full time

    Reports To: Vice PresidentWork Location/Travel: Bangalore, with office-based work and travel as required by business needsRole Type: Full-Time (40 hours per week), HybridExperience: 18+ years in delivery roles, preferably in SaaS, implementations, and supportRole Overview:The Delivery Lead is responsible for managing the entire software delivery lifecycle,...

  • AM - Delivery Excellence

    6 months ago

    Bengaluru, India Mphasis Full time

    Job DescriptionJob Summary – 1. Assist in building strong Operational practices: Conduct assessments on key delivery practices and support delivery in building industry practices 2. Study business processes, identify vulnerabilities in operations and implement Process Controls to minimize risk and enable a predictable process 3. Assist in setting up...

  • Delivery Head

    4 weeks ago

    Bengaluru, India Apex IT Pvt Ltd Full time

    About Apex IT: Apex IT is a global consulting firm that provides award-winning services to transform the customer, employee, and student experiences. Since 1997, our Salesforce and Oracle experts have provided a full range of enterprise solutions including CRM and related applications that support sales, marketing, and service; financial reporting; HR; and...

  • Engineer - Delivery Excellence

    5 months ago

    Bengaluru, India SLK Full time

    Company Name:   SLK Software Private Limited .buttontext96db11d82d878844 a{ border: 1px solid transparent; } .buttontext96db11d82d878844 a:focus{ border: 1px dashed #F0AB00 !important; outline: none !important; } ...

  • Software Delivery Excellence Manager

    4 days ago

    Bengaluru, Karnataka, India Apex IT Full time

    Job Title: Software Delivery Excellence ManagerWe are seeking a seasoned professional to lead our software delivery efforts. As a Software Delivery Excellence Manager, you will oversee the entire software delivery lifecycle, ensuring successful and timely delivery of SaaS products and solutions.About Us:APEX IT is a global consulting firm that provides...

  • Project Delivery Excellence Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Colt Technology Services Full time

    Role OverviewColt Technology Services is a leading provider of network, voice and data centre services to thousands of businesses worldwide. Our mission is to empower our customers by putting the power of the digital universe in their hands.About the JobThis role is part of our Project and Portfolio Delivery team, which works in partnership with the business...

  • IT Service Delivery Excellence Manager

    2 weeks ago

    Bengaluru, Karnataka, India Sampoorna Consultants Pvt. Ltd Full time

    Sampoorna Consultants Pvt. Ltd is seeking a highly skilled IT Service Delivery Excellence Manager to lead our team in delivering exceptional IT services.The estimated annual salary for this role is ₹1,200,000 - ₹1,800,000 (dependent on experience and qualifications).About the Role:This is a full-time position responsible for ensuring seamless delivery of...

  • SaaS Delivery Excellence Specialist

    1 week ago

    Bengaluru, Karnataka, India Apex IT Full time

    About Apex IT: We are a leading global consulting firm specializing in award-winning services that transform customer, employee, and student experiences.We provide enterprise solutions including CRM, financial reporting, HR, and Business Intelligence. Our top talent is based across the United States and India, and we offer flexible work-life balance with...

  • Senior Engineer

    5 months ago

    Bengaluru, India SLK Full time

    Company Name:   SLK Software Private Limited .buttontext96db11d82d878844 a{ border: 1px solid transparent; } .buttontext96db11d82d878844 a:focus{ border: 1px dashed #F0AB00 !important; outline: none !important; } ...