Support Lead

1 week ago


Gurugram, India Saras AI Institute Full time

Operations Lead – Student Success


Responsibilities

Assistance to students with inquiries and issues using email, phone and chat.

Prepare Reports on Student’s progress in each module in a semester and maintain Profile of Students

Manage a team of operation executives to help them deliver their best to support students

Ensure that student records are up-to-date and compliant with Saras AI policies and regulations.

Ensure Seamless Student experience by designing and implementing new processes.

Ensure the best Student satisfaction score in the online university model

Coordinating with academic departments and faculty to ensure alignment between enrolment and academic requirements

Ensuring compliance with legal and regulatory standards governing student enrolment and records management.

Creation of SLAs and Adherence to SLAs in the Student Operations Support process

Continuously identifying opportunities to streamline administrative processes and improve the overall efficiency of operations.


Alumni Support

Maintaining accurate and up-to-date records of alumni contact information, employment status, and other relevant Alumni within students’ community platform

Managing alumni events, guest lectures, reunions, webinars, and networking opportunities to foster connections between alumni and current students for experience-based learning

Gathering feedback from alumni through surveys and other methods to assess satisfaction, identify areas for improvement,

Analysing alumni engagement metrics, and other initiatives to assess the effectiveness of alumni programs and continuous improvement


Internship and Placement Support

Integration with platform like untapped etc and sharing capstone project details with student to facilitate application for those opportunities

Ensure the Organization share their internship requirements, Student shortlisting procedure, assignment duration, job description, Stipends/compensations

Providing guidance and support to students in identifying internship and job opportunities

Matching students with appropriate internship opportunities based on their interests, skills, and career goals, and facilitating the placement process

Monitoring the progress of interns during their placements, collecting feedback from both students and employers, and evaluating the effectiveness of internship programs

High Internship placement and Job Placement Rate for Students of SARAS AI


Ideal Candidate

4+ years of student support or customer experience background

Strong understanding of various technical platforms used in online education, including CRM systems, communication tools, data analytics software, and helpdesk systems.

Experience working in a fast-paced, dynamic environment.

Experience in collaborating with cross-functional teams. Ability to lead initiatives aimed at improving support processes and driving student success.

Passion for education and a commitment to student success.

Skilled in MS office tools

Strong analytical skills and data-driven decision-making ability.

Excellent communication, interpersonal

Awareness of Student lifecycle in an institute and ability to help students at each level of their journey

Strong organizational skills for managing multiple tasks, priorities, and deadlines effectively.

Fluency in the latest technology trends and solutions related to handling operations.


  • Support Lead

    1 week ago


    Gurugram, India Saras AI Institute Full time

    Operations Lead – Student SuccessResponsibilitiesAssistance to students with inquiries and issues using email, phone and chat.Prepare Reports on Student’s progress in each module in a semester and maintain Profile of StudentsManage a team of operation executives to help them deliver their best to support studentsEnsure that student records are up-to-date...

  • Support Lead

    1 week ago


    Gurugram, India Saras AI Institute Full time

    Operations Lead – Student Success Responsibilities Assistance to students with inquiries and issues using email, phone and chat. Prepare Reports on Student’s progress in each module in a semester and maintain Profile of Students Manage a team of operation executives to help them deliver their best to support students Ensure that student records are...


  • Gurugram, India Taboola Full time

    Taboola, the world’s largest content recommendation platform, is hiring a Technical Support Team Lead to lead an amazing advertising support team. In this role, you will lead an India-based team providing 24*7 expert services to Taboola’s customers, troubleshooting complex issues related to Taboola Advertiser Platform and technologies. You will...


  • Gurugram, India Zyla Health Full time

    Customer Success LeadIn-office role, GurgaonAbout Zyla (www.zyla.in)Zyla Health is India’s highest-rated personalized care management platform focused on improving health outcomes. Zyla enables care at scale for insurers and employers through its human-assisted AI on the 24x7 conversational Zyla app (consistently rated 4.7+). Some of our clients include...


  • Gurugram, India Zyla Health Full time

    Customer Success LeadIn-office role, GurgaonAbout Zyla (www.zyla.in)Zyla Health is India’s highest-rated personalized care management platform focused on improving health outcomes. Zyla enables care at scale for insurers and employers through its human-assisted AI on the 24x7 conversational Zyla app (consistently rated 4.7+). Some of our clients include...


  • Gurugram, India Zyla Health Full time

    Customer Success Lead In-office role, Gurgaon About Zyla ( Zyla Health is India’s highest-rated personalized care management platform focused on improving health outcomes. Zyla enables care at scale for insurers and employers through its human-assisted AI on the 24x7 conversational Zyla app (consistently rated 4.7+). Some of our clients include Aditya...

  • Lead - Desktop Support

    3 months ago


    Gurugram, India AHEAD Full time

    AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We...


  • Gurugram, India Cvent Full time

    About the role: We are seeking a motivated and results-oriented Team Lead, who will be working as an integral part of the Sales Support team. You will be responsible for managing the queue and the team. You will also act as an SME and POC for any escalations in the EST hours.Working Hours: 6:30 pm to 3:30 amWhat You Will Be Doing Team Management/ICSet clear...


  • Gurugram, India Cvent Full time

    About the role: We are seeking a motivated and results-oriented Team Lead, who will be working as an integral part of the Sales Support team. You will be responsible for managing the queue and the team. You will also act as an SME and POC for any escalations in the EST hours.Working Hours: 6:30 pm to 3:30 amWhat You Will Be Doing Team Management/ICSet clear...


  • gurugram, India Cvent Full time

    About the role: We are seeking a motivated and results-oriented Team Lead, who will be working as an integral part of the Sales Support team. You will be responsible for managing the queue and the team. You will also act as an SME and POC for any escalations in the EST hours.Working Hours: 6:30 pm to 3:30 amWhat You Will Be Doing Team Management/ICSet clear...


  • Gurugram, India Cvent Full time

    About the role: We are seeking a motivated and results-oriented Team Lead, who will be working as an integral part of the Sales Support team. You will be responsible for managing the queue and the team. You will also act as an SME and POC for any escalations in the EST hours. Working Hours: 6:30 pm to 3:30 am What You Will Be Doing Team Management/IC ...


  • gurugram, India Cvent Full time

    About the role: We are seeking a motivated and results-oriented Team Lead, who will be working as an integral part of the Sales Support team. You will be responsible for managing the queue and the team. You will also act as an SME and POC for any escalations in the EST hours. Working Hours: 6:30 pm to 3:30 am What You Will Be Doing Team Management/IC ...

  • Customer Support Lead

    3 weeks ago


    gurugram, India Shapercult Full time

    Location: Sector 30, Gurugram, HaryanaCompensation: INR 20,000 - INR 25,000Experience: 1 + YearsAvailability: Immediate joinerKey Responsibilities:Handle escalated customer issues and resolve efficientlyCollect and analyze customer feedback for improvementsImprove workflows to enhance service...


  • gurugram, India Saras AI Institute Full time

    Operations Lead – Student Success Responsibilities Assistance to students with inquiries and issues using email, phone and chat. Prepare Reports on Student’s progress in each module in a semester and maintain Profile of Students Manage a team of operation executives to help them deliver their best to support students Ensure that student records are...


  • gurugram, India Saras AI Institute Full time

    Operations Lead – Student SuccessResponsibilitiesAssistance to students with inquiries and issues using email, phone and chat.Prepare Reports on Student’s progress in each module in a semester and maintain Profile of StudentsManage a team of operation executives to help them deliver their best to support studentsEnsure that student records are up-to-date...

  • Application Support

    5 months ago


    Gurugram, India Virtusa Full time

    Application Support - CREQ193025 Description Application Support Maintaining and improving performance and availability of all clients web applications and platform. Leading high impact incident investigation and recovery in collaboration with various technology teams. Providing technical assistance in guiding the team for incident resolution. Leading...


  • Gurugram, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...


  • gurugram, India Agrim Full time

    About AgrimAt Agrim were transforming the Agriinput landscape through our cuttingedge B2B ecommerce platform. We connect retailers and small distributors with a diverse range of products including seeds pesticides fertilizers and agro tools. Operating nationwide with a catalog of over 29000 SKUs from more than 500 brands Agrim is a demanddriven marketplace...

  • Desktop Support

    6 months ago


    Gurugram, India 2coms Full time

    Greetings from 2coms,Desktop support role opening in a leading MNC GurgaonCommunication must be goodShould be from Desktop support or Technical support backgroundShould be ready to work from officeJob Location – Gurgaon Sector 25Exp – 0-1yrInterview rounds-WalkinCommunication round (virtual)Must clear both the rounds.Requirements1. Excellent...


  • gurugram, India Zyla Health Full time

    Customer Success LeadIn-office role, GurgaonAbout Zyla (www.zyla.in)Zyla Health is India’s highest-rated personalized care management platform focused on improving health outcomes. Zyla enables care at scale for insurers and employers through its human-assisted AI on the 24x7 conversational Zyla app (consistently rated 4.7+). Some of our clients include...