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Order Management Analyst

3 months ago

Jodhpur, India Genpact Full time

We are a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies.

From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working.


Our focus is to make sure we have the right set of people delivering what we promise. People who think with design, dream in digital, and solve problems with data and analytics. People who obsess over operations, focus on the details, and lead change by being curious, incisive and courageous in everything they do—on a foundation of unyielding integrity.


We are Genpact. Transformation happens here. Come, be a part of our exciting journey


Inviting applications for the role of Order Management


Responsibilities:

The resource would be part of the order management team and would be independently handling all Order processing requirements, Key Responsibilities includes:

  • Should have Order Management experience
  • This role requires frequent interaction with client through telephonic and email communication
  • Sound knowledge of Manufacturing Processes (Procurement, Logistics, SCM etc.)
  • Comply with and maintain knowledge of applicable rules, legislation, regulations, standards and best practices
  • Support the Project coordinator for operational excellence and exceeding KPI targets
  • Responsible for developing Process Flow, SOPs and documentation
  • Sales Order, Purchase Order creation in SAP
  • Follow up with Vendors for timely delivery of material
  • Close co-ordination with logistics/cross functional teams to resolve any issues
  • Correcting any errors which are received due to incorrect entry of orders by Supplier/Customer and ensuring they are in system for further processing
  • Email Management
  • Analytical and Problem solving skills

Mandatory Requirements

  • SAP Functional Knowledge
  • MS - Office (Excel, Word)
  • Flexibility to any shift
  • Strong E-mail and Customer call handling etiquettes
  • Strong Oral and written Communication skills


Preferred Sills

  • SAP Hands on Experience
  • E-mail/Workflow handling tool exposure
  • Manufacturing Industry Experience/Exposure

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on X, Facebook, LinkedIn, and YouTube.