Senior Business Analyst- CRM

2 weeks ago

Bengaluru, India Netcracker Technology Full time

If digital transformation, next generation technology and growth opportunities excite you, then join our Netcracker Technology teamOur culture and collaborative work environment are the keys to our success. Here you will work with the best in class global teams, earn a competitive salary and contribute to the largest digital transformations around the world.


What’s in it for you?

At Netcracker, we are all entrepreneurs. This means, we get creative when thinking of technical solutions, we explore possibilities and innovations and get excited about new technology. We take complete ownership of our roles and aren’t micromanaged or left feeling like just another number. The results we achieve are highly visible to our leadership team and we are recognized for our work and promoted accordingly. In addition to living out an entrepreneurial culture, you will also receive a wide range of outstanding benefits including health, accident and life insurance as well as paid time off, sick time, transportation and parental leave.


What’s in the scope of this role?

Build expertise on Netcracker product suite, primarily CRM (Customer Relationship Management) and other BSS modules

  • Represent BSS solution and functional capabilities in Client workshops
  • Elicit, Clarify and Decompose Business requirements into Epics, User stories (including NFR);

Refining the stories with Product Owners

  • Conceptualize and define E2E solution for a given business, functional domain
  • Identify cross-system requirement dependencies and mitigate potential design gaps;
  • Produce High level/detailed designs including Data Model, API specifications, Wireframes etc.;

UI/UX alignment with UI/UX team and NC UI/UX team

  • Design review with Dev and QA team
  • Participate in cross-functional technical solution assessments and provide estimations;
  • Collaborate with backend/Dev teams for managing Product Demos
  • Participate in change control process for any upcoming requirement and design changes;
  • Troubleshoot production problems and provides design support, keep all parties informed;
  • Continue to build expertise on latest technologies and trends in Telecom Industry


What skills and experience will you need for this role?


Required Domain Knowledge:

  • Customer/Party Model, Lead/Opportunity/Quote/Service Request/Trouble Ticket
  • Customer 360/Call Center Applications.
  • Knowledge of Integration frameworks and TM Forum APIs


Required Technical Knowledge:

  • Design Experience on Customer/Party Model, Account/Contact/Lead/Opportunity/Quote Lifecycle and data model
  • Understand E2E journey of “Lead to quote” and “Trouble to resolve” business scenarios.
  • Must have produced High-level design/low level design documents with an understanding of data model/attributes/business rules. .
  • Basic understanding of SQL/data base
  • Experience in creation of System Processes and Sequence diagrams using Visio or other UML Tools
  • Knowledge of Agile / Waterfall Methodologies


Good to have:

  • Basic Knowledge of web technologies
  • Design experience on CPQ/Order/Portal applications
  • Key features in Point of sale journey
  • Knowledge in Omni-channel, Multi-channel flow
  • Having experience in analyzing the internal & external integration points and design, IA analysis
  • Understanding of RESTful web services, Single Page Application deployment, Micro services
  • Customer Authentication/Authorization
  • Customer Notifications and Error Handling Frameworks.


Relevant Experience:

  • Min. Bachelor's degree or equivalent combination of education and experience;
  • 6-15 yrs. of IT experience with significant exposure to Telco Industry Practices, Products & Services;
  • Proven experience in a customer-focused techno-functional role, Requirements mgmt. and Solution Design;
  • Significant exposure in delivering multiple Telco Digital Transformations as a BA or SA;



Who is Netcracker Technology?


We are a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.

Connect with us on LinkedIn and stay up to date on our company news.

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