Director Process Excellence

About IKS Health

IKS Health enables the enhanced delivery of exceptional healthcare for today’s practicing clinicians, medical groups and health systems. Supporting healthcare providers through every function of the patient visit, IKS Health is a go-to resource for organizations looking to effectively scale, improve quality and achieve cost savings through integrated technology and forward-thinking solutions. Founded in 2007, we have grown a global workforce of 14,000 employees serving over 150,000 clinicians in many of the largest hospitals, health systems, and specialty groups in the United States. IKS Health revitalizes the clinician-patient relationship while empowering healthcare organizations to thrive. We take on the chores of healthcare — spanning administrative, clinical, and operational burdens — so that clinicians can focus on their core purpose: delivering great care. Combining pragmatic technology and dedicated experts, our solutions enable stronger, financially sustainable enterprises. By bringing joy and purpose back to medicine, we’re creating transformative value in healthcare and empowering clinicians to build healthier communities.

Vision: Healthier Communities, Happier Clinicians, Thriving Organizations, Successful Healthcare for All.

Mission: Our mission is to enable the efficient delivery of excellent care. We will deliver on this promise in a manner that makes it a joy for all to work with us; becoming the trusted partner that ensures financial success for our clients and healthier populations in our communities.

Our Values:

- Navigate opportunities and obstacles with speed and certainty

- Embed insight and capability in our people, processes and technology

- Relentlessly pursue innovation and excellence

- Foster human connections and collaboration

Revenue Optimizations Services:

Our purpose built Revenue Optimization Services reduces administrative burden, maximizes revenue and enables growth at scale while using a variable cost model. Delivered using a technology led platform we transform revenue cycle management, prevent denials, facilitate the patient-provider care journey and maximize contract utilization.

Clinical Support Solutions:

Our Clinical Support Solutions help providers deliver better clinical outcomes, more efficient care, reduce clinician burnout and lower medical costs, resulting in improved physician and patient satisfaction as well as increased enterprise value. All of this while restoring the primacy of the physician-patient relationship in the exam room & beyond.

Value Based Care:

As insurance reimbursement models move towards paying for outcomes, managing population health holistically becomes more important for provider enterprises. Our value-based care solutions allow provider enterprises to succeed across the spectrum of risk by building a patient-centric, provider-led delivery model that coordinates care across the continuum and delivers better clinical, operational and financial outcomes.

Digital Health Solutions:

Our Digital Health Solutions are a robust platform that delivers data-driven value and expertise across the care continuum. It enables provider enterprises to leverage the full potential of their technology assets by helping them build, enhance, maintain and support these critical parts of their IT infrastructure. From a Unified Data Platform to Robotic Process Automation and creating bespoke technology solutions, IKS Health’s Digital Health Solutions help solve some of provider enterprises biggest challenges.

Tech Engineering:

Our Tech Engineering is dedicated to crafting cutting-edge software products and shaping digital customer experiences through our next-generation Care Enablement Platform. Our focus spans across various domains within technology, offering a diverse range of opportunities in Technical Program Management, Software & Product Engineering, Enterprise Architecture, Service Engineering, Interoperability, Test & Process Automation, Data Engineering, Data Science, BI Reporting, and Data Analytics—all hosted on the cloud. Our commitment lies in harnessing the latest advancements in technology to create solutions that transcend traditional boundaries, fostering a dynamic ecosystem where technology intersects seamlessly with healthcare to drive positive change.

10 Reasons Why You Will Have A Great Career At IKS

#WeAreIKS Our care enablement platform enables care transformation across the patient journey.

1. We Are Mission - Driven: We enable clinicians to focus on delivering great care to their patients by enabling their clinical and administrative operations as a trusted partner.

2. We have a Bold Vision: We aim for successful healthcare for all through healthier communities, happier clinicians and thriving organizations.

3. We are Global: We have a global working culture across 3 continents.

4. We have a culture of Community: At IKS, our communities support each other to achieve their goals in pursuit of our mission and vision.

5. We Empower Leaders: We empower leaders, celebrate success and leverage failure in our quest for excellence and innovation.

6. We Deliver Client Impact at Scale: We listen to our customers and co-create pragmatic, scalable solutions that deliver business outcomes and tangible value to clients.

7. We Are Learners At Heart: We impart knowledge and capability to embed insight in our people, processes and technology.

8. We Are Curious: We identify trends and push the boundaries of possibility to discover new avenues of innovation and excellence.

9. We Strive for Excellence: We strive to create extraordinary solutions by integrating the best of people and technology to deliver excellence to clients.

10. We are Agile: We adopt an outside-in approach, keeping an open mind, and navigate opportunities with speed and certainty as one organization.

Job Description: Director, Process Excellence

Position: Director, Process Excellence

Reporting To: Vice President, Process Excellence & Quality

Team Structure: Individual Contributor role ,in future get the potential to manage 2-3 team members

Department: Process Excellence

Location: Mumbai

Profile Description

A Lean Six Sigma Black Belt professional responsible for driving business impact through process improvement, problem-solving, and change management. The role requires aligning qualitative and quantitative initiatives with organizational strategy while fostering a culture of continuous improvement. The incumbent will deliver business value through advisory services, mentoring, and leveraging technology for process excellence.

Key Responsibilities

Process:

• Identify significant areas for customer business impact and provide strategic direction.
• Conduct diagnostic studies and implement process excellence frameworks.
• Enhance process capability using lean methodologies and improve operational efficiency.
• Develop and track metrics, dashboards, and systems to sustain process gains.
• Lead key projects and mentor operations team members trained in Lean Six Sigma.
• Conduct value stream mapping and create a roadmap from “AS IS” to “TO BE.”
• Redesign and optimize business processes for transformation.

People:

• Train, coach, and develop team members, ensuring performance evaluations are timely.
• Plan future strategies and monitor performance to strengthen results.
• Track and report scorecard outcomes.

Client:

• Anticipate customer needs and provide solutions to enhance satisfaction.
• Leverage technology to improve customer experience and track customer satisfaction indices.

Financial:

• Monitor and measure financial impacts, including ROI and cost-benefit analysis.
• Track KPIs such as cost savings, lead time reduction, and efficiency improvements.

Qualifications

• Mandatory:
• Bachelor’s degree in any stream.
• Lean Six Sigma Black Belt certification with strong analytical and problem-solving skills.
• 10+ years of experience in process transformation, with 5+ years handling large/medium projects in complex environments and 2+ years in a managerial role.
• Preferred:
• Master’s degree or MBA.
• Experience in robotic process automation, digitization, and automation projects.
• Minimum of 24 months in a client-facing role at IKS at the managerial level or above.

Functional Competencies

• Deep domain knowledge and awareness of industry trends.
• Proficiency in leveraging technology for process improvement.
• Strong stakeholder management and communication skills.

Behavioral Competencies

• Strategic Thinking, Business Acumen, and Execution Excellence.
• Client Centricity and Change Agility.
• Leadership, Influencing Skills, and Decision-Making Ability.
• Ability to manage complexity, nurture people, and handle high-pressure environments.

This position is ideal for professionals who excel in driving results, mentoring teams, and spearheading transformational initiatives.