ServiceNow Developer
4 weeks ago
Work Location: Chennai (Work from office)
Experience: 3+ Years
Looking for short notice candidates
Please share your updated profile to sugantha.krishnan@acldigital.com
ServiceNow CMDB
- Participates in the planning, designing, and implementing of the Service Model in CMDB to ensure visibility across the infrastructure environment.
- Establish and implement Configuration and Asset Management systems, standards, and policies.
- Plan, manage and control the Configuration Management Database (CMDB) to ensure the accuracy of configuration data and proper reporting and status accounting.
- Work with various stakeholders and CI data owners to ensure the quality of the CMDB data is maintained and all Configuration Items are up to date.
- Works with other ITSM processes to understand new requirements and identify how Configuration management can support.
- Document business requirements, workflows, use cases, functional requirements, test plans, test cases, and data mappings for new enhancements or modifications to CMDB functionality.
- Manage and define Configuration Management exception criteria, as well as tracking, reporting and workflows.
- Continuous improvements for the automation and maintenance of non-discoverable data attributes including integration of other asset management systems as required.
- Responsible for delivering implementations on IT Operations and Asset Management leveraging IT Datacenter technologies, DevOps and cloud initiatives with ServiceNow applications that focus on CMDB/CSDM, service mapping, discovery, event management, and cloud management.
- Responsible for conducting formal and informal training sessions with business and technical end users Build reports for data verification efforts.
- Proven track record for the above with at least 3 years’ experience as ServiceNow Developer
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