Customer Service Executive
2 weeks ago
Key Responsibilities:Call Center Supervision and TrainingMonitor day-to-day operations of call center agents handling consumer and customer complaintsTrain new and existing agents on standard operating procedures (SOPs), complaint categories, and platform usageConduct periodic refreshers and quality audits to ensure compliance with expected standardsComplaint Logging QualityEnsure every complaint logged in the system has all the necessary fields and supporting information for timely closureReview complaint entries and coordinate with field teams for any missing inputsIdentify patterns in ticket errors or gaps and address them through targeted trainingTicket Monitoring & Feedback LoopMonitor ticket queues to ensure first responses are sent to consumers & customers within defined SLAsEscalate any delays or process deviations to the CX PMO or relevant teamSupport in collecting and collating consumer feedback on the complaint experienceKey Skills & Competencies:Strong interpersonal and team supervision skillsAttention to detail, especially in process compliance and data qualityAbility to train and motivate frontline staffProficient in Excel/Google Sheets; familiarity with ticketing platforms (e.g., Freshdesk, Salesforce) is a plusGood written and verbal communication in English; regional languages preferred for better agent interaction
-
Customer Service Executive
2 weeks ago
Bangalore Urban, India United Breweries Ltd. Full timeKey Responsibilities: Call Center Supervision and Training Monitor day-to-day operations of call center agents handling consumer and customer complaints Train new and existing agents on standard operating procedures (SOPs), complaint categories, and platform usage Conduct periodic refreshers and quality audits to ensure compliance with expected standards...
-
Customer Support Executive
5 days ago
Bangalore Urban, India Hellowork Consultants Full timeJob Summary:The Customer Support Executive serves as the primary point of contact between the company and its customers. This role is responsible for addressing customer inquiries, resolving complaints, processing orders, and ensuring customer satisfaction through prompt, professional, and empathetic communication.Key Responsibilities:Respond to customer...
-
Customer Support Executive
6 days ago
Bangalore Urban, India Hellowork Consultants Full timeJob Summary: The Customer Support Executive serves as the primary point of contact between the company and its customers. This role is responsible for addressing customer inquiries, resolving complaints, processing orders, and ensuring customer satisfaction through prompt, professional, and empathetic communication. Key Responsibilities: Respond to customer...
-
Customer Service Executive
6 days ago
bangalore, India Policybazaar.com Full time______________________________________________________________________________________________ Policy Bazaar is Hiring for Customer Service Professionals Job Title:* Customer Service Executive Location:* Gurgaon Salary:* 2.5 - 4.0 LPA + Unlimited Incentives Company:* Policy Bazaar Job Summary:* Policy Bazaar is looking for highly motivated Customer Service...
-
Customer Service Executive
7 days ago
bangalore, India Policy Era Insurance Broking Pvt Ltd Full timeCustomer Service Executive | PolicyEraLocation: Bhandup (Central Suburbs, Mumbai)Compensation: ₹30,000 per monthExperience Required: Minimum 2 years in customer service or client managementIndustry: InsurTech / Insurance ServicesAbout PolicyEraAt policyera.com, we are redefining how customers experience insurance. With a strong focus on transparency,...
-
Customer Service Executive
6 days ago
bangalore, India Policy Era Insurance Broking Pvt Ltd Full timeCustomer Service Executive | PolicyEra Location: Bhandup (Central Suburbs, Mumbai) Compensation: ₹30,000 per month Experience Required: Minimum 2 years in customer service or client management Industry: InsurTech / Insurance Services About PolicyEra At policyera.com , we are redefining how customers experience insurance. With a strong focus on...
-
Customer Service Executive
7 days ago
bangalore, India Policybazaar.com Full time______________________________________________________________________________________________Policy Bazaar is Hiring for Customer Service Professionals Job Title:* Customer Service ExecutiveLocation:* GurgaonSalary:* 2.5 - 4.0 LPA + Unlimited IncentivesCompany:* Policy BazaarJob Summary:*Policy Bazaar is looking for highly motivated Customer Service...
-
Customer Service Executive
2 weeks ago
Bangalore, India Go Nature Full timeLocation: Agra Experience Required: Minimum 0 to 1 Year Qualification: Bachelor's Degree (Any Discipline) Language: Fluent English (Verbal & Written) Employment Type: Full-time Salary: 10,000 - 20,000 per month (based on experience) Industry: Wellness and Fitness Services. Company Description: Go Nature is an online/offline holistic community focused on...
-
Customer Support Executive
5 days ago
Bangalore Urban district, India Openhire Full time ₹ 2,00,000 - ₹ 6,00,000 per yearCompany DescriptionWelcome to OpenHire – an AI-powered platform revolutionizing talent acquisition by seamlessly connecting top-tier talent with leading employers, and empowering recruitment professionals along the way. OpenHire leverages advanced technology to streamline the recruitment process, enhancing efficiency and effectiveness for both job seekers...
-
Customer Success Executive
5 days ago
Bangalore Urban, India Karix Full timeJob Role: Sr. Executive - Customer SuccessJob Location: Bangalore Job Responsibilities:Identify, build, and nurture relationships with key stakeholders within partner organizations, focusing on drivingjoint success.Collaborate with internal teams, including Customer Success, Sales, and Product, to align resources and strategies to meet partner needs.Act as...
