Vice President Operations

About IKS Health

IKS Health enables the enhanced delivery of exceptional healthcare for today’s practicing clinicians, medical groups and health systems. Supporting healthcare providers through every function of the patient visit, IKS Health is a go-to resource for organizations looking to effectively scale, improve quality and achieve cost savings through integrated technology and forward-thinking solutions. Founded in 2007, we have grown a global workforce of 14,000 employees serving over 150,000 clinicians in many of the largest hospitals, health systems, and specialty groups in the United States.

IKS Health revitalizes the clinician-patient relationship while empowering healthcare organizations to thrive. We take on the chores of healthcare — spanning administrative, clinical, and operational burdens — so that clinicians can focus on their core purpose: delivering great care. Combining pragmatic technology and dedicated experts, our solutions enable stronger, financially sustainable enterprises. By bringing joy and purpose back to medicine, we’re creating transformative value in healthcare and empowering clinicians to build healthier communities.

Vision:

Healthier Communities, Happier Clinicians, Thriving Organizations, Successful Healthcare for All.

What We Do

Revenue Optimizations Services:Our purpose built Revenue Optimization Services reduces administrative burden, maximizes revenue and enables growth at scale while using a variable cost model.

Clinical Support Solutions:

Our Clinical Support Solutions help providers deliver better clinical outcomes, more efficient care, reduce clinician burnout and lower medical costs, resulting in improved physician and patient satisfaction as well as increased enterprise value. All of this while restoring the primacy of the physician-patient relationship in the exam room & beyond.

Value Based Care:

As insurance reimbursement models move towards paying for outcomes, managing population health holistically becomes more important for provider enterprises. Our value-based care solutions allow provider enterprises to succeed across the spectrum of risk by building a patient-centric, provider-led delivery model that coordinates care across the continuum and delivers better clinical, operational and financial outcomes.

Digital Health Solutions:

Our Digital Health Solutions are a robust platform that delivers data-driven value and expertise across the care continuum. It enables provider enterprises to leverage the full potential of their technology assets by helping them build, enhance, maintain and support these critical parts of their IT infrastructure. From a Unified Data Platform to Robotic Process Automation and creating bespoke technology solutions, IKS Health’s Digital Health Solutions help solve some of provider enterprises biggest challenges.

10 Reasons Why You Will Have A Great Career At IKS

#WeAreIKS

Our care enablement platform enables care transformation across the patient journey.

1. We Are Mission - Driven: We enable clinicians to focus on delivering great care to their patients by enabling their clinical and administrative operations as a trusted partner.
2. We have a Bold Vision: We aim for successful healthcare for all through healthier communities, happier clinicians and thriving organizations.
3. We are Global: We have a global working culture across 3 continents.
4. We have a culture of Community: At IKS, our communities support each other to achieve their goals in pursuit of our mission and vision.
5. We Empower Leaders: We empower leaders, celebrate success and leverage failure in our quest for excellence and innovation.
6. We Deliver Client Impact at Scale: We listen to our customers and co-create pragmatic, scalable solutions that deliver business outcomes and tangible value to clients.
7. We Are Learners At Heart: We impart knowledge and capability to embed insight in our people, processes and technology.
8. We Are Curious: We identify trends and push the boundaries of possibility to discover new avenues of innovation and excellence.
9. We Strive for Excellence: We strive to create extraordinary solutions by integrating the best of people and technology to deliver excellence to clients.

10. We are Agile: We adopt an outside-in approach, keeping an open mind, and navigate opportunities with speed and certainty as one organization.

Key Responsibilities:

Process:

• Lead and Drive the assigned customer account to effectively manage the Operational Efficiencies
• Operationalize excellence through forecasting of Revenue, Costs and Headcount for signed SOWs and manage contracts including scope creep and contract renewals.
• Spearhead teams to achieve agreed SLA / Metrics by optimal use of resources, review & execution of identified action plans & team performance reviews
• Analyze business metrics trends, potential issues & escalations, Client feedback & business strategy / goals and ideate and implement a framework addressing the same.
• Embrace escalations and identify opportunities from clients / Client Services / or market leader.
• Partner Closely with our Technology teams to deploy & implement our suite of products/workflow engines to drive best operational outcomes.
• Partner with Horizontal Leaders in driving best in class revenue cycle outcomes for our division.
• Pursue excellence by raising the bar of engagement & delivery
• Spearhead C-sat by managing VOC for the account through governance and timely detection and prevention of issues while aligning with the client business objectives
• Partner Solutions, Implementation, and Client Services to understand, contribute, and shape client startup to ensure a successful solution start and migration to steady state.
• Conceptualize and execute Org level initiatives for operational / process efficiency by assessing gap to goal and reviewing
• Maintain review & improve delivery efficiency for lines of functions managed
• Identify and collaborate with the Market leaders on the new business opportunities
• Educate & drive adherence to Compliance policies & initiatives across the functions managed
• Enforce & support on PHI & HIPAA compliance across the org under self

People:

• Consistently Demonstrate our Values and lead by example
• Develop congenial, productive work environment & high employee satisfaction for the Org to be the employer of choice
• Partner effectively with Our L&D Org to create customized training modules to strengthen/groom the leadership.
• Create effective People Engagement strategies to deliver industry wide lowest attrition numbers.
• Maintain Work Force Retention & Satisfaction for the account
• Be able to lead own teams / people effectively & persuade them to strive for & achieve ongoing excellence & improvement across roles
• Create & take appropriate initiatives to strengthen the teams to achieve higher targets & enhance delivery through Trainings, Coaching or Performance Improvement Plans
• Identify, Coach & build succession plans for individual basis their strengths & interests. Help prepare roadmap and external interventions (training) required for them. Need to achieve this within the framework of the Company policy
• Appraise the performance provide feedback, develop action plan, monitor & review this for immediate direct reportees in predefined frequency

Client:

• Update & keep abreast on the regulations, statutory changes & any other such client market mandates /changes impacting business (IKS/ Client)
• Travel every quarter to meet all our key Client stakeholders; drive Quarterly Business Reviews

Financial:

• Partner with our Market Leaders on achieving the revenue and growth budgets of the Multi-Specialty Division.
• Overall responsibility of meeting/exceeding EBIDTA & Margin Targets of this division
• Liaison with our Farming Organization to drive the same store sales growth strategy effectively.
• Track & effectively manage all SOW’s in this cluster

Qualifications:

• Graduate in any stream is a must
• MBA preferred from a UGC/AICTE approved institute
• Lean Six Sigma Certification would be preferred

Role Prerequisites:

• An overall work experience of minimum 18+ years is a must
• A relevant experience of minimum 15+ years should be preferably in the healthcare RCM space.
• Should have an experience of managing a team size of up to 350+ FTE’s
• Driven sustained margin growth on year on year basis
• Experienced in measuring target achievements, skills at people management, P&L / EBITDA / Customer Satisfaction / Leadership
• Managed all aspects of Delivery including recruiting, training, career mapping, quality & operational finance
• Open to Travel Domestic & International as applicable
• Strong understanding of atleast one billing system eg: NG, EPIC, ECW, Athena etc would be preferred.

Functional Competencies:

• AR: Knowledge on AR strategies, Payer guidelines, AR platforms, global issues, exposure to & understanding of AR complexities, denials & revenue stream, front end working environment would be preferred
• Billing: Knowledge on billing nuances, payer rules & guidelines, edits & rejections, billing platforms, exposure to & understanding of Coding would be preferred
• Payment Posting: Knowledge on payment / posting nuances, pay sources, enrollments, know-how of payer contractual, refunds & credits would be preferred
• Knowledge of either AR, PP, Billing, EV/BV would be preferred (Mandate for Internal Growth)
• Knowledge of federal and the top 5 commercial payers would be preferred
• Basic Knowledge of Medical Codes would be preferred
• Good Feedback and Coaching Skills
• Good Interpersonal Skills
• Good Communication Skills
• Basic Knowledge of Microsoft Tools would be preferred
• Presentation Skills
• P&L Management