Customer Success Account Manager- Cloud

3 weeks ago

Navi Mumbai, India Jio Platforms Limited (JPL) Full time

CSAM


Job Overview

We are looking for a Customer Success Account Manager to join our team in Mumbai. This is a full-time, mid-level position requiring a minimum of 5 years of relevant work experience. The ideal candidate will have a strong technical background and a proven track record in customer success, project leadership, and technical analysis in Cloud. The role involves working closely with our clients to ensure their success and satisfaction with our solutions.


Qualifications and Skills

  • Technical Customer Success : Proven experience in managing customer success in a technical environment, ensuring client satisfaction and driving product adoption.
  • Project Leadership : Demonstrated ability to lead projects, manage resources, and deliver results on time.
  • Analyzing Technical Concepts : Ability to understand, analyze, and clearly articulate complex technical concepts to clients and stakeholders.
  • Technology Consulting: Experience in advising clients on technology solutions that meet their business needs and goals.
  • Technology Solutions Development: Ability to develop custom technology solutions that solve specific client challenges.
  • Technical Architecture: Strong understanding of technical architecture and ability to design scalable, secure, and high-performance systems.
  • Solutions Architecture: Expertise in creating comprehensive solutions architectures that align with client requirements and business strategies.
  • Excellent Communication Skills: Strong verbal and written communication skills, essential for client interactions and team collaboration.


Roles and Responsibilities

  • Serve as the primary point of contact for assigned clients, ensuring their needs are met and they are satisfied with our services.
  • Lead client onboarding processes, ensuring a smooth and efficient transition to our platforms and solutions.
  • Develop strong relationships with clients, understanding their business objectives and providing tailored solutions to achieve those goals.
  • Collaborate with internal teams, including sales, engineering, and product development, to address and resolve client issues.
  • Analyze client feedback and usage data to identify opportunities for product improvements and enhancements.
  • Educate clients on new features and functionalities, helping them to maximize the value of our solutions.
  • Prepare and deliver periodic reports to clients on their success metrics, highlighting achievements and areas for improvement.
  • Proactively identify potential challenges and address them before they impact client satisfaction or success.

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