Client Servicing Executive – Digital Marketing
2 weeks ago
Position Overview:
The role involves managing client relationships, understanding their business goals, and ensuring the timely delivery of campaigns, projects, and services. You will serve as the primary point of contact between clients and our internal teams, ensuring smooth communication, project execution, and client satisfaction.
Key Responsibilities:
- Liaison between the client and internal execution teams
- Oversee the execution of digital marketing campaigns
- Coordinate with creative, strategy, and technical teams to ensure timely deliveries
- Manage day-to-day communication with clients regarding project status, updates, and potential issues
- Analyse and interpret campaign performance data, provide actionable insights, and report on KPIs
- Work closely with internal teams (creative, content, technical, strategy) to ensure project objectives align with client goals
- Ensure seamless execution of campaigns across different digital platforms
Qualifications:
- Bachelor’s degree in marketing, business, communications, or related field.
- 2-4 years of experience in client servicing, account management, or project management in a digital marketing agency or related field.
- Strong understanding of digital marketing channels (SEO, PPC, social media, email marketing, etc.).
- Excellent communication, negotiation, and presentation skills.
- Proficiency in project management tools (Trello, Asana, etc.) and reporting tools (Google Analytics, SEMRush, etc.).
Key Skills:
- Client-centric mindset with strong interpersonal skills.
- Organisational skills and the ability to multitask in a fast-paced environment.
- Analytical skills to interpret data and optimize campaigns.
- High attention to detail and a proactive attitude.
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