. Customer Experience
2 weeks ago
Aspire For Her is excited to present the following opportunity with one of our esteemed partners. Please find the details below:
Job Purpose
- Analyse customer and advisor feedback basis L1, L2 & L3 drivers
- Ensure smooth running of end to end operations of MH (Handling of MH vendor & portal, enhancements, developments etc.)
- Coordinate with different functions for smooth launch of MH as per customer journeys
- Enabling each function to focus on key structural initiatives basis the NPS
- Engage with various functions by sharing feedback analysis and discussing NPS feedback on a monthly basis feedback.
- Coordinate with Functional NPS SPOCs for actions and closures.
- Engage on a weekly basis with calling team to give feedback and provide clarification of doubts
- Benchmark industry practices in Customer experience processes
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mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeResponsibilities As a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...
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mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeResponsibilitiesAs a Customer Success Executive, you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...
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mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeCompany Description BridgeLoyalty Customer Experience Management LLP, based in Mumbai, is a dynamic organization dedicated to enhancing customer experiences across industries. Under the leadership of Rohit, a seasoned expert in service experience management with over 20 years of experience in the Banking, Telecom, and ITES sectors, the company specializes in...
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mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeCompany DescriptionBridgeLoyalty Customer Experience Management LLP, based in Mumbai, is a dynamic organization dedicated to enhancing customer experiences across industries. Under the leadership of Rohit, a seasoned expert in service experience management with over 20 years of experience in the Banking, Telecom, and ITES sectors, the company specializes in...
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mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeCompany Description Rohit, a specialist in service experience management, leads BridgeLoyalty Customer Experience Management LLP in Mumbai. The team at BridgeLoyalty is supported by talented individuals with a common goal of delivering value to clients and end consumers. Role Description This is a full-time on-site role as an Executive Assistant at...
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mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeCompany DescriptionRohit, a specialist in service experience management, leads BridgeLoyalty Customer Experience Management LLP in Mumbai. The team at BridgeLoyalty is supported by talented individuals with a common goal of delivering value to clients and end consumers. Role DescriptionThis is a full-time on-site role as an Executive Assistant at...
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Customer Success Executive
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Mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeResponsibilitiesAs a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...
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Customer Success Executive
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Mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeResponsibilitiesAs aCustomer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...
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Customer Success Executive
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Mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeResponsibilitiesAs a Customer Success Executive, you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...
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Mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeResponsibilitiesAs a Customer Success Executive, you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...
-
Customer Success Executive
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Mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeResponsibilities As a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...
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Mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeResponsibilities As a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...
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Mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeCompany DescriptionBridgeLoyalty Customer Experience Management LLP, based in Mumbai, is a dynamic organization dedicated to enhancing customer experiences across industries. Under the leadership of Rohit, a seasoned expert in service experience management with over 20 years of experience in the Banking, Telecom, and ITES sectors, the company specializes in...
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Mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeCompany DescriptionBridgeLoyalty Customer Experience Management LLP, based in Mumbai, is a dynamic organization dedicated to enhancing customer experiences across industries. Under the leadership of Rohit, a seasoned expert in service experience management with over 20 years of experience in the Banking, Telecom, and ITES sectors, the company specializes in...