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Head of IT
3 months ago
Job Title: Head of IT - Software Development & Maintenance
Location: Primary NCR – Preferably Gurgaon, Secondary Bangalore
Experience: 12 - 20+ years
Job Summary: We are looking for a dynamic and experienced Head of IT Services to lead our IT & Professional Services business unit. The ideal candidate will have a proven track record in managing all aspects of IT services, from customer interfacing and RFP responses to scaling accounts and ensuring timely deliveries. This role demands a strategic leader who can manage escalations, conduct reviews, handle resource management and staffing, and oversee the P&L.
Key Responsibilities:
- Lead and manage the IT & Professional Services - Software Development & Maintenance business unit, ensuring alignment with company goals and objectives.
- Interface with customers to understand their needs, provide solutions, and build strong, long-lasting relationships.
- Respond to Requests for Proposals (RFPs) - Software Development with comprehensive and competitive proposals.
- Scale accounts by identifying new opportunities and expanding existing ones.
- Ensure all project deliveries are completed on time, within scope, and within budget.
- Handle escalations promptly and effectively, maintaining high customer satisfaction.
- Conduct regular reviews of projects, processes, and team performance to ensure continuous improvement.
- Manage resource allocation and staffing to ensure optimal team performance and utilization.
- Oversee the Profit and Loss (P&L) for the business unit, ensuring financial targets are met and costs are controlled.
- Collaborate with other departments to ensure seamless service delivery and customer satisfaction.
- Stay updated with the latest industry trends, technologies, and best practices.
Qualifications:
- Proven experience in leading and managing an IT & Professional Services - Software Development & Maintenance business unit.
- Strong customer interfacing skills with the ability to understand customer needs and provide effective solutions.
- Extensive experience in responding to RFPs and scaling accounts.
- Demonstrated ability to manage project deliveries, handle escalations, and conduct reviews.
- Strong resource management and staffing skills.
- Excellent understanding of P&L management.
- Strategic thinker with strong analytical and problem-solving skills.
- Exceptional communication and interpersonal skills.
- Bachelor's degree in Information Technology, Business Management, or a related field. A Master's degree is a plus.
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work with a passionate and supportive team.
- Professional development and growth opportunities.
- Flexible working hours and remote work options.
How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are a great fit for this role.
Please send your application to richa.khanna@shephertz.com with the subject line “Head of IT Services Application