ServiceNow - Solution Architect

2 months ago


Bengaluru, India Orange Business Full time

about the role


  • Architecture Planning: You will be involved in planning the overall architecture of the ServiceNow implementation. This includes designing the system architecture, defining data models, and establishing integration patterns with other systems and platforms.
  • Solution Design: You are responsible for designing the technical solutions using the ServiceNow platform based on the business requirements. This involves analyzing requirements, understanding the existing systems and processes, and designing solutions that leverage ServiceNow's capabilities effectively.
  • System Configuration: You will configure and customize the ServiceNow platform to meet the specific needs of the organization. This includes configuring various modules, defining workflows, creating business rules, and configuring integrations with other systems.
  • Technical Leadership: You will provide technical guidance and leadership to the development team. You will assist in the resolution of technical challenges, review code and configurations, and ensure adherence to best practices, standards and KPI’s.
  • System Integration: ServiceNow often needs to integrate with other systems and platforms in an organization. As a Technical Architect / Lead, you will design and oversee the implementation of these integrations, ensuring data flows seamlessly between different systems.
  • Performance Optimization: You will be responsible for monitoring and optimizing the performance of the ServiceNow platform. This involves identifying and resolving performance bottlenecks, conducting performance testing, and implementing best practices to ensure optimal system performance.
  • Platform Upgrades and Maintenance: You will oversee the upgrade process of the ServiceNow platform to newer versions. This includes planning and coordinating upgrade activities, testing the compatibility of customizations, and ensuring a smooth transition to the upgraded version.
  • Governance and Compliance: ServiceNow implementations often need to adhere to certain governance and compliance requirements. You will ensure that the system design and configurations meet these requirements, such as data security, access controls, and regulatory compliance.
  • Stakeholder Management: You will interact with various stakeholders, including business users, project managers, and technical teams, to understand requirements, provide updates, and ensure alignment between business objectives and technical solutions.
  • Documentation and Training: It is important to maintain comprehensive documentation of the ServiceNow implementation, including system designs, configurations, and integration details. Additionally, you may be responsible for creating training materials and conducting training sessions for end-users and administrators.


about you


  • Experience in migration of customers from other tools to ServiceNow (CSM module) will be required.
  • Development experience in areas: Flow Designer, Business Rules, Access Control Rules, Script Includes, Script Action, UI Actions, UI Scripts, UI Policy, Data Policy, Client Scripts, UI Macros, Jelly, Web Services, Glide Record, Glide AJAX, Workflows, JSON, Encryptions Plugin, Notification, Reporting, Discovery (a plus), Integration, SSO, MID Server, LDAP
  • Migration experience of ServiceNow instances from non-cloud to cloud or cloud to another cloud.
  • Knowledge on security aspects within SN or during communications between other tools and applications.
  • Well-versed with the cloud native concepts and methodologies.
  • Knowledge about process driven application is an added advantage.
  • Exposure to all stages of Software Development Life Cycle (Agile methodology: Scrum)
  • Good interpersonal skills, commitment, result-oriented, hard working with a quest and zeal to learn new technologies (micro-services, cloud native, data analysis) and undertake challenging tasks.
  • Ability to understand Functional Requirements and creation of Design Documents (Techincal Architecture Document).
  • Configuration experience in following modules on dedicated as well as shared instances (IM, CM, PM, SRM, KM, Release Management, ITOM, Event Management, Configuration Management and Asset Management)
  • Development experience in areas: Business Rules, Access Control Rules, Script Includes, Script Action, UI Actions, UI Scripts, UI Policy, Data Policy, Client Scripts, UI Macros, Jelly, Web Services, Glide Record, Glide AJAX, Workflows, JSON, Encryptions Plugin, Notification, Reporting, Discovery (a plus), Integration, SSO, MID Server, LDAP
  • Good written and verbal communication skills, fluent English
  • Customer centric approach


Qualifications:

  • BTech, MCA
  • Architect / Technical Lead with 10+ years overall IT experience
  • Minimum of 7 years' experience in ServiceNow development and administration.
  • Completion of ServiceNow Fundamentals (Mandatory)
  • Certified Implementation Specialist (ITSM/CSM) (Preferred)
  • Completion of at least one of the following:
  • Certified System Administrator,
  • Certified Implementation Specialist,
  • Certified Application Developer,
  • System Administration Advanced
  • Telecom domain knowledge (Preferred)



  • Bengaluru, Karnataka, India ServiceNow Full time

    **Company Description** It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...


  • Bengaluru, India ServiceNow Full time

    Job DescriptionWhat you get to do in this role: We are seeking a dynamic and experienced ServiceNow Technical Architect who can leverage their expertise in Salesforce Service Cloud to architect and implement best-in-class ServiceNow solutions. If you are a seasoned Salesforce Service Cloud Architect looking to pivot into the ServiceNow ecosystem, this is...


  • Bengaluru, Karnataka, India ANSR Global Corporation Full time

    We are seeking a skilled ServiceNow Solutions Architect to join our team at ANSR Global Corporation in Bangalore, India.About the RoleAs a ServiceNow Solutions Architect, you will be responsible for designing and implementing ServiceNow solutions that meet the needs of our clients.You will work closely with cross-functional teams to understand business...


  • Bengaluru, Karnataka, India ANSR Full time

    We are seeking a highly skilled ServiceNow Solutions Architect to join our team at ANSR Global. The ideal candidate will have a proven track record of delivering successful ServiceNow projects, with a focus on CSM, ITSM, HRSD, WSD, ESC, and PPM applications.Job DescriptionThe Servicenow Solutions Architect will be responsible for leading the implementation...


  • Bengaluru, Karnataka, India ServiceNow Full time

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...


  • Bengaluru, India ServiceNow Full time

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...


  • Bengaluru, India Movate Full time

    Movate (formerly CSS Corp), is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over...


  • Bengaluru, Karnataka, India Tata Consultancy Services Full time

    Job DescriptionWe are seeking an experienced Senior ServiceNow Solutions Architect to join our team at Tata Consultancy Services.About the Role:As a Senior ServiceNow Solutions Architect, you will be responsible for leading the design and architecture of ServiceNow solutions that meet client needs and industry best practices.You will collaborate closely with...


  • Bengaluru, India Movate Full time

    Movate (formerly CSS Corp), is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over...


  • Bengaluru, India Movate Full time

    Movate (formerly CSS Corp), is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over...


  • Bengaluru, Karnataka, India HATCHTRA INNOTECH PRIVATE LIMITED Full time

    OverviewHatchtra Innotech Private Limited is a cutting-edge technology firm that seeks an experienced ServiceNow solution architect to spearhead the design, development, and implementation of innovative solutions.


  • Bengaluru, India AceNet Full time

    A ServiceNow HRSD (Human Resources Service Delivery) Architect is responsible for designing and implementing ServiceNow solutions specifically tailored for HR processes. Here are some key responsibilities and qualifications typically associated with this role:Key Responsibilities:- Platform Configuration: Set up new functionalities related to HR case...


  • Bengaluru, India Movate Full time

    Movate (formerly CSS Corp), is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over...


  • Bengaluru, India Movate Full time

    Movate (formerly CSS Corp), is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over...


  • Bengaluru, India Movate Full time

    Movate (formerly CSS Corp), is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over...


  • Bengaluru, Karnataka, India ANSR Global Corporation Full time

    Are you a seasoned expert in ServiceNow with a passion for delivering exceptional solutions? We're seeking a skilled Senior ServiceNow Solutions Architect to join our team at ANSR Global Corporation.Estimated Salary: $120,000 - $180,000 per annum, depending on experience and qualificationsWe're looking for an individual with extensive experience in...


  • Bengaluru, India Orange Business Full time

    about the role- Architecture Planning: You will be involved in planning the overall architecture of the ServiceNow implementation. This includes designing the system architecture, defining data models, and establishing integration patterns with other systems and platforms.- Solution Design: You are responsible for designing the technical solutions using the...


  • Bengaluru, India APN Consulting Full time

    **APN Consulting has an immediate need for a direct client requirement**: **APN Consulting has an immediate need for a direct client requirement**: **Role: ServiceNow Solution Architect** **Contract : 6+ months** **Location: Remote** **Responsibilities**: - Serve as an expert in the ServiceNow platform, leading ServiceNow practices, advancements, and...


  • Bengaluru, Karnataka, India Input Zero Technologies Pvt. Ltd. Full time

    At Input Zero Technologies Pvt. Ltd., we are seeking a highly skilled ServiceNow GRC Solutions Architect to join our team.Job Description:We are looking for an experienced professional with 4+ years of experience in ServiceNow, specifically with hands-on design, development, and deployment experience with the Service-now platform.The ideal candidate will...


  • Bengaluru, India AceNet Full time

    A ServiceNow HRSD (Human Resources Service Delivery) Architect is responsible for designing and implementing ServiceNow solutions specifically tailored for HR processes. Here are some key responsibilities and qualifications typically associated with this role:Key Responsibilities:Platform Configuration: Set up new functionalities related to HR case...