Business System Analyst 2

3 weeks ago


Bengaluru, India Epsilon India Full time

As a Business System Analyst 2, you will have an opportunity to be part of the Platform Delivery team. This team delivers world class marketing technology platforms using Epsilon’s market leading PeopleCloud suite of products, which support our clients’ multi-channel marketing strategies. This role requires you to have both business and technical expertise and will need you to act as a liaison between the client and the technical delivery teams. You will play a key role within the Platform Delivery organization — across many disciplines within the Software Development Lifecycle — including requirements gathering, documentation, design, and testing.


What you’ll do as a Business Systems Analyst 2:




Demonstrate curiosity, problem solving, and critical thinking skills

Exhibit a strong desire to learn new technologies and skills

Work with clients and internal Epsilon teams to understand, define, and completely document business and/or campaign requirements using standard templates

Understand system high level designs and map business/campaign requirements to functional and non-functional components of the solution.

Analyze data quality to identify trend, issues and recommend changes as required.

Help support client data onboarding (multiple vendors/sources) to Epsilon solution

Help maintain process documents and update them regularly

Create, support, troubleshoot, and deliver on client requests in support of the day-to-day marketing operation

Support the testing effort of database enhancements and to ensure accurate on-time delivery

Have effective client meetings, understand deliverables, and drive successful outcomes

Marketing and Messaging Business Systems Analysts will also:

Build multi-channel marketing campaigns- including creation, testing and deployment of campaigns

Support the team to improve delivery quality, repeatability, and on-time delivery of campaigns


Qualification

1.5 to 2.5 years of experience in IT industry

Tech-savvy with strong interpersonal skills

Ability to learn business and functional processes

Excellent written and verbal communication skills

Basic understanding of software development methodologies

Desire and ability to learn new technologies and software

Aptitude for data and data analysis, ability to investigate data through various data tools

Ability to multi-task, prioritize and quickly change priorities

Ability to work collaboratively with global teams

Nice to have:




Basic understanding of marketing CRM, digital marketing, or marketing concepts

Ability to document requirements and specifications

Knowledge of databases, SQL concepts

Exposure to marketing campaign tools (Eloqua, Marketo, Responsys, Zeta, etc.), and ability to learn new campaign platforms

Exposure to data warehousing, data lake, and data mart concepts

Exposure to real-time, API, HTML, or web technologies



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