End User Support Specialist

2 weeks ago


Bengaluru, India Ubique Systems Full time

Experience- 3+ Years

Location- Bangalore

Notice Period- Immediate - 15 Days


Looking for Female Candidates Only


Job Description:


  1. Desktops, Laptops, and Mobile Devices: Administer and maintain a diverse fleet of desktops, laptops, and mobile devices running Windows, Mac OS, and Android. Ensure the stability, performance, and security of end-user computing environments.
  2. Software Packaging and Deployment: Package and deploy software applications and updates using tools like SCCM (System Center Configuration Manager) and Admin Studio. Create and maintain standardized software configurations for end-user devices.
  3. Operating System Management: Manage operating systems on end-user devices, including Windows, Mac OS, and Android. Perform OS updates, patch management, and troubleshooting.
  4. Application Compatibility: Ensure compatibility of applications with different operating systems and device types.
  5. Resolve application compatibility issues to provide a seamless user experience.
  6. User Support: Provide support to end users, including troubleshooting device and software-related issues.
  7. Collaborate with helpdesk teams to resolve technical problems.

8.Security Measures: Configure and maintain security measures on end-user devices, including antivirus, firewalls, and encryption. Monitor and respond to security incidents and breaches.

9.Compliance: Ensure compliance with industry regulations and standards. Conduct security audits and maintain compliance documentation.

10.Documentation: Maintain detailed documentation of device configurations, software packaging, and support procedures. Create user guides and training materials.

11.Reporting: Provide regular reporting to management on end-user device status, software deployment, and compliance.



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