Current jobs related to Director Product Support - Chennai - Azentio Software

  • Director of Product Management

    2 weeks ago

    Chennai, India Chargebee Full time

    Chargebee is looking for an inspirational product leader to help us shape the future of accounting solutions for subscription-based businesses. As the Director of Product Management, you will own and drive the life cycle of new features and products, from high-level concept design to delivery and end-of-life. Your team will deliver on key areas of our...

  • Director of Product Management

    2 months ago

    Chennai, India Chargebee Full time

    Chargebee is looking for an inspirational product leader to help us shape the future of accounting solutions for subscription-based businesses. As the Director of Product Management, you will own and drive the life cycle of new features and products, from high-level concept design to delivery and end-of-life. Your team will deliver on key areas of our...

  • Director of Product Management

    3 days ago

    chennai, India Chargebee Full time

    Chargebee is looking for an inspirational product leader to help us shape the future of accounting solutions for subscription-based businesses. As the Director of Product Management, you will own and drive the life cycle of new features and products, from high-level concept design to delivery and end-of-life. Your team will deliver on key areas of our...

  • Director of Product Management

    2 months ago

    Chennai, India Chargebee Full time

    Chargebee is looking for an inspirational product leader to help us shape the future of accounting solutions for subscription-based businesses. As the Director of Product Management, you will own and drive the life cycle of new features and products, from high-level concept design to delivery and end-of-life. Your team will deliver on key areas of our...

  • Personal Assistant to Director

    3 weeks ago

    Chennai, India Gorantla Geosynthetics Pvt Ltd Full time

    The Personal Assistant (PA) to the Director provides comprehensive administrative support to the Director, ensuring efficient and effective management of their schedule, communications, and other operational needs. The PA acts as a liaison between the Director and internal/external stakeholders, handling sensitive information with discretion and...

  • Personal Assistant to Director

    3 weeks ago

    Chennai, India Gorantla Geosynthetics Pvt Ltd Full time

    The Personal Assistant (PA) to the Director provides comprehensive administrative support to the Director, ensuring efficient and effective management of their schedule, communications, and other operational needs. The PA acts as a liaison between the Director and internal/external stakeholders, handling sensitive information with discretion and...

  • Personal Assistant to Director

    3 weeks ago

    Chennai, India Gorantla Geosynthetics Pvt Ltd Full time

    The Personal Assistant (PA) to the Director provides comprehensive administrative support to the Director, ensuring efficient and effective management of their schedule, communications, and other operational needs. The PA acts as a liaison between the Director and internal/external stakeholders, handling sensitive information with discretion and...

  • Director - Sales

    4 weeks ago

    Chennai, India Deals Insight Sales Consulting Pvt Ltd Full time

    Job brief:- We are looking for a high-performing Sales Director.- The successful candidate will meet our customer acquisition and revenue growth objectives.- Sales director responsibilities include developing key growth sales strategies, tactics and action plans.- Successful execution of these strategies is required to achieve your financial targets.- Sales...

  • Product Support

    3 months ago

    Chennai, India Lumel Technologies Full time

    Product Support As a Product Support at Lumel, you will be: - On-boarding and training new customers - Build & strengthen customer relationships - Address, resolve, and record any customer issues that arise pertaining to business growth and general account satisfaction - Have a comprehensive knowledge of the product to answer all customer related...

  • Product Support

    3 months ago

    Chennai, India NCS SoftSolutions Full time

    Our Team - We take pride in our employee culture, which represents the diverse range of thought we provide to our clients. Be part of our team We're looking for passionate people to join us on our mission. We value flat hierarchies, clear communication and full responsibility. **Product Support**: Looking for a technically qualified Product Support...

  • Creative Director

    2 days ago

    Chennai, India RawmeN Green Full time

    Role DescriptionThis is a full-time on-site role for a Creative Director at RawmeN Green. The Creative Director will be responsible for overseeing creative projects, providing strategic direction, guiding branding initiatives, managing art direction, and overseeing graphic design tasks.Experience:Advertising Agency Experience is a must.4-5 Years of...

  • Creative Director

    2 days ago

    chennai, India RawmeN Green Full time

    Role Description This is a full-time on-site role for a Creative Director at RawmeN Green. The Creative Director will be responsible for overseeing creative projects, providing strategic direction, guiding branding initiatives, managing art direction, and overseeing graphic design tasks. Experience: Advertising Agency Experience is a must. 4-5 Years of...

  • Personal Assistant to Managing Director

    3 months ago

    Chennai, India Careerconnects Full time

    Role : Personal Assistant to ManagingDirectorIndustry : RealEstateLocation : KilpaukChennai6 day workweekOverview:Therole of the Personal Assistant to the Managing Director is crucialto the efficient functioning of the organization. The individual inthis role will act as the primary point of contact between theManaging Director and internal/external...

  • Director, Product Management- Loans Platform

    4 months ago

    Chennai, India THE BANK OF NEW YORK MELLON CORPORATION Full time

    At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly % of the world’s investible assets. Every day around the globe, our ,+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses,...

  • Production Support

    5 months ago

    Chennai, India NTT DATA Full time

    **Mandatory Skills**: - Application and performance monitoring tools exposure - Job Monitoring - SQL DB & Query - Deployment, Basic CI/CD tools, Jenkins/Octopus - Power shell - Windows OS - Production Support - Exposure to DevOps Tools - Documentation skills to create KB - ITSM **Nice to Have: - Splunk - Nagios - Prometheus/Grafana - Redgate - AWS - AWS...

  • Director Product Management- Artificial Intelligence

    4 months ago

    Chennai, India Novac Technology Solutions Full time

    Join one of the India's Top 100 Best Companies to Work for, Novac Technology Solutions Private Limited, a Shriram Group Company.As a digital transformation and cloud solutions company with strong expertise in Financial Services, Insurance Services, Retail Solutions and Learning solutions, we innovate and create a niche for organizations in an ever-evolving...

  • Director of Technology

    1 week ago

    Chennai, India Antal International Full time

    Job Role: Director of TechnologyPOSITION SUMMARYThe Director of Technology will be crucial to the Healthcare RCM organization's technology innovation and leadership. His main duties will be as follows:Software solution development and delivery, making sure that initiatives satisfy quality requirements and are in line with the organization's strategic...

  • Product Support Engineer

    3 months ago

    Chennai, India Virtusa Full time

    Product Support Engineer - CREQ193052 Description Product Support Engineer Experience: 5 - 6 years As an product Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of...

  • Director, Application Security

    3 months ago

    Chennai, India Anthology Inc Full time

    Description Director, Application Security Bangalore, India or Chennai, India The Opportunity: Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve...

  • Design Engineering Director

    1 month ago

    Chennai, India Celestica Full time

    Req ID: Remote Position: No Region: Asia  Country: India  State/Province: Chennai  City: Guindy, Chennai  General Overview Job Title: Director, Design Engineering 1 Functional Area: Engineering (ENG) Career Stream: Engineering (ENG) Role: Director 1 (DR1) Job Code: DR1-ENG-DSGN Job Band: 12 Direct/Indirect Indicator: Indirect ...

Director Product Support

4 months ago

Chennai, India Azentio Software Full time

About Azentio

Azentio Software incorporated in 2020 at Singapore, has been carved out of 3i Infotech, Candela Labs, Beyontec Technologies and Path Solutions. Azentio Software provides mission critical, vertical-specific software products for customers in banking, financial services and insurance verticals and includes key products such as KASTLE™ (Universal Lending), AMLOCK™ (Anti-Money Laundering & Compliance software suite), PREMIA™ Astra (Core Insurance software), ORION™ (Enterprise Resource Planning software) and MFUND Plus™ (Asset Management platform). Azentio has over 800 customers in more than 60 countries, with a team of over 2,300 employees across offices in 12 countries (and growing) globally and is wholly owned by Funds advised by Apax Partners.


Azentio offers a comprehensive range of products – serving core operations to modern digital needs – for the financial services industry. Our deep domain knowledge and solutions in financial services extend across insurance, retail and corporate lending, Islamic Banking, anti-money laundering and asset management. In addition, Azentio proudly serves mid-market enterprises across the Middle East, Africa, Asia Pacific, and India with a comprehensive ERP solution.


At Azentio, we believe that growth is a continuous journey. We believe that each step of this journey must be taken by committing to excellence - excellence in our products, our services, our ideas, and our people.


Overall experience: 15+ years


Requirement:

  • Proven experience in a product support or customer service leadership role
  • Strong leadership skills with the ability to inspire and motivate a team.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with customers, team members, and stakeholders at all levels.
  • Analytical mindset with the ability to leverage data and metrics to drive decision-making and process improvements.
  • Solid understanding of customer relationship management (CRM) systems and support tools


Responsibilities:

  • Manage, lead, and grow a team of 40+ individual contributors
  • Oversee the day-to-day operations of the team to ensure effective and efficient performance
  • Working with the PM team during the sprint releases to help enhance the product with long-term solutions for customer/product issues.
  • Ensure 100% compliance to support SLAs
  • Coach individual contributors to proactively engage clients to support and drive adoption and usage of specific products and features within the Orion solution, ensuring maximum business benefits for the client
  • Coach individual contributors to ensure regular account outreach, report generation, and effective client engagement
  • Ensure team is meeting expectations and meeting quarterly objectives and commitments
  • Interact closely with Product Engineering team to resolve product architectural issues
  • Working with stakeholders, including Customer Support team, Customer Success team and senior executive management to address customer/product issues effectively.
  • Working cross-functionally with Support, QA, Engineering and PM teams to ensure timely responses and resolutions for customer/product issues.
  • Updating tickets in a timely manner.
  • Providing regular reports to the management on product performance and customer issues.
  • Managing prioritization and trade-offs between customer experience, business impact and product performance.
  • Oversee the resolution of customer inquiries, issues, and escalations in a timely and efficient manner, ensuring customer satisfaction and retention.