Customer Relationship Management Specialist/ Collection Specialist

7 days ago


Rohini, India Aimlay Full time

Company Description

AIMLAY is an educational and writing service platform for working professionals offering courses from grade 10 to Ph.D. levels. With a focus on higher education, AIMLAY collaborates with renowned universities across India and provides comprehensive assistance for Ph.D. candidates. The platform aims to make education accessible to all working professionals with counseling centers nationally and internationally.


Job Title: CRM (Collection/Payment Followup Specialist)

Company Name: Aimlay Pvt Ltd

Location: Rohini, Sector-10, Delhi - 110085

Experience: 1 year and above

CTC: Max up to 35,000 INR + monthly incentives


Role Description 


Interact with customers and make follow-up calls in order to collect the amounts due and Upselling.

Building and maintaining a relationship with the existing clients.

Engage, Retain and Upsell existing customer accounts by delivering great customer experiences.

Call existing customers and establish buying cycles, customer needs and create a customer supplier relationship.

Timely payment & collections from the customers

Interaction with customers Emails & over the phone.

Process payments and refunds

Increasing the company's sales by upselling its services.

Resolve billing and customer credit issues

Update account status records and collection efforts

Updating the existing customers on the ongoing projects.

Coordinating with Sales Team & Accounts Team regularly with regards to payment and work status.

 

Required Candidate profile

 

Experience in Collection/Payment follow-ups is a must.

Proven experience as a CRM Executive/Sr. Executive, BDM, Customer Success or Collection Specialist role

Team handling experience is a plus point.

Knowledge of collection techniques.

Working knowledge of MS Office and databases is a plus.

Patience and ability to manage stress.

Excellent communication skills.

Skilled in negotiation

Problem-solving skills

Bachelors degree candidate from B2B & B2C experience is preferred.



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