Sales Service Representative
5 days ago
Sales Service Representative
Location: Remote
Company: Active and Leading Debt Settlement Agency in USA and Canada.
Leading debt settlement and consolidation company committed to helping individuals manage and resolve their debts effectively. We pride ourselves on delivering exceptional customer service and personalized financial solutions to our clients.
We are seeking a highly motivated and dynamic Sales Service Representative to join our team. This role is integral to our customer service operations, focusing on handling incoming inquiries and providing exceptional support to our clients. Unlike traditional sales roles, this position does not involve cold calling. Instead, you'll be responding to potential clients who have already expressed interest in our services.
Key Responsibilities:
- Answer incoming calls from potential clients, addressing their inquiries and providing detailed information about our debt settlement and consolidation services.
- Build strong relationships with clients by understanding their financial needs and recommending appropriate solutions.
- Follow up on leads generated through various channels to ensure timely and effective communication.
- Maintain accurate and detailed records of client interactions and transactions in our CRM system.
- Collaborate with the sales and customer service teams to achieve company goals and deliver outstanding service.
- Stay updated on industry trends and company offerings to effectively address client questions and concerns.
Requirements:
- Proven experience in a sales or customer service role, preferably within the financial services industry.
- Excellent communication skills in English, Hindi, and Punjabi, both verbal and written.
- Strong interpersonal skills with the ability to build rapport with clients.
- Detail-oriented with strong organizational and time management skills.
- Proficiency in using CRM software and other relevant technology.
- Ability to work independently and as part of a team in a fast-paced environment.
- Ability to work the night shift (US/Canada)
This role requires handling sensitive financial matters, so the ability to stay composed and professional in challenging situations is essential.
What We Offer:
- Competitive base salary with attractive performance-based incentives.
- Comprehensive training and ongoing support to help you succeed.
- A positive and collaborative work environment.
- Opportunities for career growth and development.
- Potential to earn up to ₹2,00,000 per month with bonuses and incentives.
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