Customer Excellence Delivery Manager

6 days ago

Bengaluru, India Newport Williams Full time

Reports To: Vice President

Work Location/Travel: Bangalore, with office-based work and travel as required by business needs

Role Type: Full-Time (40 hours per week), Hybrid

Experience: 18+ years in delivery roles, preferably in SaaS, implementations, and support

Role Overview:

The Delivery Lead is responsible for managing the entire software delivery lifecycle, ensuring the successful and timely delivery of SaaS products and solutions. This position involves overseeing project schedules, budgets, risk mitigation, and client relationships while driving innovation, process optimization, and maintaining high customer satisfaction.

Key Responsibilities

Delivery Management & Oversight:

  • Ensure projects are delivered on time, within budget, and meet quality standards.
  • Monitor project progress, address challenges, and maintain adherence to delivery processes.
  • Oversee resource planning, aligning resources with project requirements.
  • Provide strategic support during presales activities to ensure successful deal closures.

Client & Stakeholder Engagement:

  • Develop and maintain strong client and stakeholder relationships, addressing needs and resolving escalations.
  • Enhance customer satisfaction, loyalty, and retention through proactive engagement.
  • Regularly report key project and account progress to senior management.

Team Leadership & Development:

  • Provide technical leadership across digital project implementations and guide cross-functional teams.
  • Apply critical thinking to evaluate alternative solutions, identifying strengths and weaknesses.
  • Drive team utilization, plan for future resource needs, and manage internal development or hiring.
  • Foster team growth through career development, cross-training, and contingency planning.

Continuous Improvement & Innovation:

  • Continuously evaluate and optimize software delivery processes for greater efficiency.
  • Analyze delivery metrics (e.g., aging tickets, project profitability) to ensure optimal project outcomes.

Performance Monitoring & Reporting:

  • Collaborate with PMO to review and resolve project-related issues and ensure delivery excellence.
  • Report delivery performance metrics (e.g., productivity, process adherence) to internal leadership.

Required Skills and Qualifications

  • Proven expertise in SaaS software delivery, implementations, and client support.
  • Strong leadership, problem-solving, and critical thinking abilities.
  • Extensive experience in project management, including budgeting, scheduling, and risk management.
  • Demonstrated ability to build and nurture relationships with clients, teams, and stakeholders.
  • Experience with resource planning, talent management, and building high-performing teams.

Required Education

  • Bachelor’s degree in computer science or equivalent field.
  • PMP/Agile certification is a plus.

  • Customer excellence delivery manager

    5 days ago

    Bengaluru, India Newport Williams Full time

    Reports To: Vice PresidentWork Location/Travel: Bangalore, with office-based work and travel as required by business needsRole Type: Full-Time (40 hours per week), HybridExperience: 18+ years in delivery roles, preferably in Saa S, implementations, and supportRole Overview:The Delivery Lead is responsible for managing the entire software delivery...

  • Customer Excellence Delivery Manager

    3 days ago

    Bengaluru, India Newport Williams Full time

    Reports To: Vice PresidentWork Location/Travel: Bangalore, with office-based work and travel as required by business needsRole Type: Full-Time (40 hours per week), HybridExperience: 18+ years in delivery roles, preferably in SaaS, implementations, and supportRole Overview:The Delivery Lead is responsible for managing the entire software delivery lifecycle,...

  • Customer Excellence Delivery Manager

    5 days ago

    Bengaluru, India Newport Williams Full time

    Reports To: Vice President Work Location/Travel: Bangalore, with office-based work and travel as required by business needs Role Type: Full-Time (40 hours per week), Hybrid Experience: 18+ years in delivery roles, preferably in SaaS, implementations, and support Role Overview: The Delivery Lead is responsible for managing the entire software delivery...

  • Customer excellence delivery lead

    3 weeks ago

    Bengaluru, India Apex IT Full time

    About Apex IT:Apex IT is a global consulting firm that provides award-winning services to transform the customer, employee, and student experiences. Since 1997, our Salesforce and Oracle experts have provided a full range of enterprise solutions including CRM and related applications that support sales, marketing, and service; financial reporting; HR; and...

  • Customer Excellence Delivery Lead

    3 weeks ago

    Bengaluru, India Apex IT Full time

    About Apex IT:Apex IT is a global consulting firm that provides award-winning services to transform the customer, employee, and student experiences. Since 1997, our Salesforce and Oracle experts have provided a full range of enterprise solutions including CRM and related applications that support sales, marketing, and service; financial reporting; HR; and...

  • Customer Excellence Delivery Lead

    4 weeks ago

    Bengaluru, India Apex IT Full time

    About Apex IT: Apex IT is a global consulting firm that provides award-winning services to transform the customer, employee, and student experiences. Since 1997, our Salesforce and Oracle experts have provided a full range of enterprise solutions including CRM and related applications that support sales, marketing, and service; financial reporting; HR; and...

  • Customer Excellence Delivery Lead

    4 weeks ago

    Bengaluru, India Apex IT Full time

    About Apex IT: Apex IT is a global consulting firm that provides award-winning services to transform the customer, employee, and student experiences. Since 1997, our Salesforce and Oracle experts have provided a full range of enterprise solutions including CRM and related applications that support sales, marketing, and service; financial reporting; HR; and...

  • Customer Service Delivery Excellence Leader

    4 days ago

    Bengaluru, Karnataka, India MetricStream Full time

    Delivery Manager Job DescriptionMetricStream is seeking an experienced Customer Service Delivery Excellence Leader to join our Customer Services Team. In this role, you will be responsible for ensuring seamless delivery of services to client organizations. Your tasks will include leading project teams, monitoring progress, tracking KPIs, working...

  • Delivery Excellence Manager

    2 weeks ago

    Bengaluru, Karnataka, India Wipro Full time

    **Role Overview:**We are seeking an experienced Delivery Excellence Manager to join our team at Wipro. As a key member of our organization, you will be responsible for ensuring seamless delivery of projects across various accounts.The successful candidate will have a strong background in program management, with expertise in driving operational efficiency,...

  • Apex IT

    3 weeks ago

    Bengaluru, India iimjobs.com - MBA Jobs Full time

    About Apex IT: Apex IT is a global consulting firm that provides award-winning services to transform the customer, employee, and student experiences. Since 1997, our Salesforce and Oracle experts have provided a full range of enterprise solutions including CRM and related applications that support sales, marketing, and service; financial reporting; HR; and...

  • Software Delivery Excellence Manager

    4 days ago

    Bengaluru, Karnataka, India Apex IT Full time

    Job Title: Software Delivery Excellence ManagerWe are seeking a seasoned professional to lead our software delivery efforts. As a Software Delivery Excellence Manager, you will oversee the entire software delivery lifecycle, ensuring successful and timely delivery of SaaS products and solutions.About Us:APEX IT is a global consulting firm that provides...

  • IT Service Delivery Excellence Manager

    2 weeks ago

    Bengaluru, Karnataka, India Sampoorna Consultants Pvt. Ltd Full time

    Sampoorna Consultants Pvt. Ltd is seeking a highly skilled IT Service Delivery Excellence Manager to lead our team in delivering exceptional IT services.The estimated annual salary for this role is ₹1,200,000 - ₹1,800,000 (dependent on experience and qualifications).About the Role:This is a full-time position responsible for ensuring seamless delivery of...

  • Operations Manager

    2 weeks ago

    Bengaluru, Karnataka, India ATSPL - Karnataka Full time

    As an Operations Manager with our esteemed transportation team at ATSPL - Karnataka, you will be instrumental in driving delivery excellence across the region. With a focus on customer-centricity, we are seeking a strong leader to spearhead shift operations and support our DC manager in performance management and operational planning.

  • ▷ [High Salary] Customer Excellence Delivery Lead

    3 weeks ago

    Bengaluru, India Apex IT Full time

    About Apex IT:Apex IT is a global consulting firm that provides award-winning services to transform the customer, employee, and student experiences. Since 1997, our Salesforce and Oracle experts have provided a full range of enterprise solutions including CRM and related applications that support sales, marketing, and service; financial reporting; HR; and...

  • Delivery Head

    4 weeks ago

    Bengaluru, India Apex IT Pvt Ltd Full time

    About Apex IT: Apex IT is a global consulting firm that provides award-winning services to transform the customer, employee, and student experiences. Since 1997, our Salesforce and Oracle experts have provided a full range of enterprise solutions including CRM and related applications that support sales, marketing, and service; financial reporting; HR; and...

  • AM - Delivery Excellence

    6 months ago

    Bengaluru, India Mphasis Full time

    Job DescriptionJob Summary – 1. Assist in building strong Operational practices: Conduct assessments on key delivery practices and support delivery in building industry practices 2. Study business processes, identify vulnerabilities in operations and implement Process Controls to minimize risk and enable a predictable process 3. Assist in setting up...

  • Newport Williams | Customer Excellence Delivery Manager | bangalore

    5 days ago

    Bengaluru, India Newport Williams Full time

    Reports To:Vice PresidentWork Location/Travel:Bangalore, with office-based work and travel as required by business needsRole Type:Full-Time (40 hours per week), HybridExperience:18+ years in delivery roles, preferably in SaaS, implementations, and supportRole Overview:The Delivery Lead is responsible for managing the entire software delivery lifecycle,...

  • Engineer - Delivery Excellence

    5 months ago

    Bengaluru, India SLK Full time

    Company Name:   SLK Software Private Limited .buttontext96db11d82d878844 a{ border: 1px solid transparent; } .buttontext96db11d82d878844 a:focus{ border: 1px dashed #F0AB00 !important; outline: none !important; } ...

  • Customer Service Manager

    1 month ago

    Bengaluru, Karnataka, India Aegis Customer Support Services Pvt Ltd Full time

    A key role within Aegis Customer Support Services Pvt Ltd, the Customer Service Manager will be responsible for managing a team of representatives offering customer support. The ideal candidate will have a thorough understanding of the customer service process and be able to oversee its implementation effectively.Key Responsibilities:Team Management: Manage...

  • Operations Manager

    2 weeks ago

    Bengaluru, Karnataka, India BETSOL Full time

    BEST JOB OPPORTUNITY IN THE INDUSTRY!We are seeking a highly motivated and experienced Operations Manager to join our team at BETSOL. This is a key role that will involve managing end-to-end operations and service delivery for our clients.The ideal candidate will have a strong background in BPO processes, preferably in customer service and technical support....