Customer Relationship Management Manager

1 week ago

New Delhi, India YourFitPath Full time

Position: Customer Relationship Manager (Kenyan Patients)

Location: Delhi, India

Reports To: Operations Manager


***THIS IS A ENTRY LEVEL JOB***


Job Summary:


The Customer Relationship Manager (CRM) for Kenyan Patients will provide end-to-end assistance to patients from Kenya during their treatment journey in Delhi, India. Acting as a bridge between patients and healthcare providers, the CRM will ensure patients receive personalized care, support, and guidance at every step of their medical treatment. The manager will be physically present with the patient throughout their treatment period to ensure a smooth and stress-free experience.


Key Responsibilities:


  • Patient Assistance and Guidance:
  • Be the primary support contact for Kenyan patients upon their arrival in Delhi.
  • Assist patients in their native language, ensuring clear communication and comfort.
  • Provide detailed guidance on treatment procedures, appointments, and timelines.


On-Ground Support:


  • Accompany patients to medical consultations, diagnostic tests, and procedures.
  • Assist in completing hospital formalities such as registration, documentation, and payments.
  • Ensure patients understand their treatment plans and address any doubts or concerns.


Logistical Coordination:


  • Manage patients’ travel arrangements within Delhi, including transportation to and from hospitals.
  • Coordinate with accommodation providers to ensure patient comfort during their stay.
  • Assist with dietary and other personal needs as per patient preferences.



Emotional Support:


  • Provide empathetic care and moral support to patients and their families during treatment.
  • Act as a calming presence in high-stress situations, fostering trust and reassurance.


Communication with Stakeholders:


  • Act as a liaison between patients, doctors, and hospital staff, ensuring seamless communication.
  • Update the patient's family (if not present) on treatment progress and next steps.
  • Work closely with internal teams to resolve any issues promptly.


Post-Treatment Assistance:


  • Help patients with discharge formalities and post-treatment instructions.
  • Ensure follow-up appointments are scheduled and communicated clearly.
  • Provide assistance with any last-minute requirements before the patient departs from Delhi.


Skills and Qualifications:


Essential:

  • Bachelor’s degree
  • Fluency in Swahili (not mandatory) and English; knowledge of Hindi or a local Indian language is a plus.
  • Strong organizational and multitasking skills.
  • Excellent interpersonal and problem-solving abilities.


Preferred:


  • Prior experience working with international patients or in the healthcare sector.
  • Knowledge of Indian healthcare systems and hospital processes.


Key Traits:


  • Empathy, patience, and cultural sensitivity.
  • High emotional intelligence to support patients in stressful situations.
  • Professional demeanor and proactive attitude.
  • Ability to work flexible hours as per patient needs.


Benefits:


  • Competitive salary with allowances for on-ground support.
  • Opportunity to work closely with patients and make a meaningful impact.
  • Professional growth in the medical tourism and healthcare management sector.
  • Comprehensive training on local healthcare systems and processes.

  • Relationship Manager

    3 weeks ago

    new delhi, India GA Capital Management Full time

    Who we are? GA Group of Companies comprises of Capital Markets, Insurance, Ed-Tech, Software Development and Fashion Businesses. GA Capital Management Private Limited is a capital management company, part of GA Group of companies’ Capital Markets business, headquartered in Hyderabad, with footprints across metro cities (Chennai, Bangalore, Mumbai, Delhi,...

  • Relationship manager

    3 weeks ago

    New Delhi, India GA Capital Management Full time

    Who we are?GA Group of Companies comprises of Capital Markets, Insurance, Ed-Tech, Software Development and Fashion Businesses.GA Capital Management Private Limited is a capital management company, part of GA Group of companies’ Capital Markets business, headquartered in Hyderabad, with footprints across metro cities (Chennai, Bangalore, Mumbai, Delhi,...

  • Relationship Manager

    3 weeks ago

    new delhi, India GA Capital Management Full time

    Who we are?GA Group of Companies comprises of Capital Markets, Insurance, Ed-Tech, Software Development and Fashion Businesses.GA Capital Management Private Limited is a capital management company, part of GA Group of companies’ Capital Markets business, headquartered in Hyderabad, with footprints across metro cities (Chennai, Bangalore, Mumbai, Delhi,...

  • Relationship Manager

    3 weeks ago

    New Delhi, India GA Capital Management Full time

    Who we are?GA Group of Companies comprises of Capital Markets, Insurance, Ed-Tech, Software Development and Fashion Businesses.GA Capital Management Private Limited is a capital management company, part of GA Group of companies’ Capital Markets business, headquartered in Hyderabad, with footprints across metro cities (Chennai, Bangalore, Mumbai, Delhi,...

  • Relationship Manager

    3 weeks ago

    New Delhi, India GA Capital Management Full time

    Who we are?GA Group of Companies comprises of Capital Markets, Insurance, Ed-Tech, Software Development and Fashion Businesses.GA Capital Management Private Limited is a capital management company, part of GA Group of companies’ Capital Markets business, headquartered in Hyderabad, with footprints across metro cities (Chennai, Bangalore, Mumbai, Delhi,...

  • Customer Relationship Management Manager

    3 weeks ago

    new delhi, India Ekaya Banaras Full time

    We are looking for a motivated and diligent Customer Relationship Manager to join our E-commerce marketing team.To be successful as a CRM, you should be able to build relationships with online clients, understand client needs and strategise for them. The candidate should be competitive and an innovative thinker.Responsibilities :● Manage abandoned cart...

  • Customer Relationship Management Manager

    3 weeks ago

    new delhi, India Ekaya Banaras Full time

    We are looking for a motivated and diligent Customer Relationship Manager to join our E-commerce marketing team. To be successful as a CRM, you should be able to build relationships with online clients, understand client needs and strategise for them. The candidate should be competitive and an innovative thinker. Responsibilities : ● Manage abandoned...

  • Customer Relationship Management Manager

    3 weeks ago

    New Delhi, India Ekaya Banaras Full time

    We are looking for a motivated and diligent Customer Relationship Manager to join our E-commerce marketing team.To be successful as a CRM, you should be able to build relationships with online clients, understand client needs and strategise for them. The candidate should be competitive and an innovative thinker.Responsibilities :● Manage abandoned cart...

  • Customer Relationship Manager

    2 months ago

    New Delhi, India NGO PARTNERS Full time

    OverviewThe CustomerRelationship Manager plays a crucial role in fostering positiverelationships with clients and ensuring their satisfaction. Thisposition is vital to the organizations success as it directlyimpacts customer retention loyalty and overall businessgrowth.KeyresponsibilitiesBuild and maintainstrong longlasting customer relationshipsActas the...

  • Customer Relationship Manager

    2 months ago

    New Delhi, India Highfly Sourcing Full time

    We are looking for a skilled CRM Specialistto manage and enhance client relationships, ensuring a smooth andsupportive experience throughout the visa and immigration process.In this role, you will be responsible for implementing CRMstrategies, managing customer interactions, and ensuring clientsatisfaction. The ideal candidate will have a strong background...

  • Customer relationship management manager

    3 weeks ago

    New Delhi, India Ekaya Banaras Full time

    We are looking for a motivated and diligent Customer Relationship Manager to join our E-commerce marketing team.To be successful as a CRM, you should be able to build relationships with online clients, understand client needs and strategise for them. The candidate should be competitive and an innovative thinker.Responsibilities :● Manage abandoned cart...

  • Customer Relationship Management Manager

    2 weeks ago

    new delhi, India Ekaya Banaras Full time

    We are looking for a motivated and diligent Customer Relationship Manager to join our E-commerce marketing team. To be successful as a CRM, you should be able to build relationships with online clients, understand client needs and strategise for them. The candidate should be competitive and an innovative thinker. Responsibilities : ● Manage abandoned cart...

  • Customer Relationship Management Manager

    3 weeks ago

    New Delhi, India Ekaya Banaras Full time

    We are looking for a motivated and diligent Customer Relationship Manager to join our E-commerce marketing team. To be successful as a CRM, you should be able to build relationships with online clients, understand client needs and strategise for them. The candidate should be competitive and an innovative thinker. Responsibilities : ● Manage abandoned cart...

  • Customer Relationship Management Manager

    3 weeks ago

    New Delhi, India Ekaya Banaras Full time

    We are looking for a motivated and diligent Customer Relationship Manager to join our E-commerce marketing team. To be successful as a CRM, you should be able to build relationships with online clients, understand client needs and strategise for them. The candidate should be competitive and an innovative thinker. Responsibilities : ● Manage...

  • Customer Relationship Management Manager

    2 months ago

    new delhi, India Melhor Group Full time

    Position: Customer Relations Manager Location: Maharani Bagh, New Delhi, Experience Required: Minimum 5 years in a real estate background Education: Postgraduate degree (regular course) Job Summary: We are seeking a highly efficient and experienced Customer Relations Manager with a strong background in real estate. The ideal candidate should have a...

  • Customer relationship management manager

    2 months ago

    New Delhi, India Melhor Group Full time

    Position: Customer Relations Manager Location: Maharani Bagh, New Delhi, Experience Required: Minimum 5 years in a real estate background Education: Postgraduate degree (regular course) Job Summary: We are seeking a highly efficient and experienced Customer Relations Manager with a strong background in real estate. The ideal candidate should have a...

  • Customer Relationship Management Manager

    2 months ago

    New Delhi, India Melhor Group Full time

    Position: Customer Relations Manager Location: Maharani Bagh, New Delhi, Experience Required: Minimum 5 years in a real estate background Education: Postgraduate degree (regular course) Job Summary: We are seeking a highly efficient and experienced Customer Relations Manager with a strong background in real estate. The ideal candidate should have a...

  • Customer Relationship Management Manager

    2 months ago

    new delhi, India Melhor Group Full time

    Position: Customer Relations ManagerLocation: Maharani Bagh, New Delhi,Experience Required: Minimum 5 years in a real estate backgroundEducation: Postgraduate degree (regular course)Job Summary:We are seeking a highly efficient and experienced Customer Relations Manager with a strong background in real estate. The ideal candidate should have a minimum of 5...

  • Customer Relationship Management Manager

    3 weeks ago

    New Delhi, India Ekaya Banaras Full time

    We are looking for a motivated and diligent Customer Relationship Manager to join our E-commerce marketing team.To be successful as a CRM, you should be able to build relationships with online clients, understand client needs and strategise for them. The candidate should be competitive and an innovative thinker.Responsibilities:● Manage abandoned cart...

  • Customer Relationship Management Manager

    3 weeks ago

    New Delhi, India Ekaya Banaras Full time

    We are looking for a motivated and diligent Customer Relationship Manager to join our E-commerce marketing team.To be successful as a CRM, you should be able to build relationships with online clients, understand client needs and strategise for them. The candidate should be competitive and an innovative thinker.Responsibilities:● Manage abandoned cart...