People Operations

4 weeks ago

Bengaluru, India Compass Group India Full time

Background to role:

The Compass at Client People Operations Business Partners Team exists to hire, train, coach and partner with Senior leadership, operational management, subject matter experts and frontline team members to help champion excellence in our people practices as these teams deliver the Food program. Additionally, People Operations Business Partners partners with management to ensure compliance with all local laws and company standards to provide team members with an excellent place to work, to creatively solve people issues as they arise, provide resources to help managers bring team members to their best possible performance and supporting career development.



Role Summary:

The role will focus on four core pillars of People Operations Business Partners; Talent Acquisition, Talent Development, Employee Engagement and Employee Relations. The role will also support people projects, manager skills training, compliance, etc. for the Food at Client program in order to support operational excellence. This position reports into the Regional People Operations Lead and will leverage their strong knowledge of local laws and company labour guidelines, training , coaching and mentoring skills, ability to influence and to partner with key stakeholders (culinary, nutrition, marketing, behavioral science, concept development, procurement, risk management, operations and the other members of the HR Team) to promote all people standards, Food at client expectations and enhance user (partner) experience are also necessary.


Responsibilities

Talent Acquisition

Support all initiatives to Attract the very best talent in the market.

Ensure the use of social media and utilization of the brand assets to support acquiring top talent.

Follow local HR recruiting processes, and ensure compliance with local legislation, while maintaining the Compass at Client processes to attract top talent.

Collaborate with the Regional HR team to oversee the recruiting, interviewing, selection and hiring of new employees for all positions.

Partner with managers to screen, interview candidates, and counsel managers on candidate selection for the top roles in the region.

Oversee and support active new employee onboarding to foster positive inductions into our program, enhance employer brand and support organizational goals.

Actively strive to keep the time to fill ratio below 30 days, where appropriate.


Talent Development


Coordinate and execute regional talent workshops.

Ensure all eligible employees have an active, bespoke and relevant development plan.

Engage, coach and support our top talent to develop great careers within the team.

Ensure we leverage the great in-house learning and development (“L&D”) programs of Compass Group.

Assess training needs to ensure Core Program Expectations (“CPE”) are met, developing L&D materials as required.

Ensure learning initiatives enable the organization to retain competent, capable and committed staff at all levels in the organization.

Train, coach and mentor managers, supervisors and employees on developing great career pathways.


Employee Engagement

Support the development of a culture where employees feel cared for, respected and valued – where open and productive relationships exist between the management and the employees.

Champion the engagement survey, as a tool to ensure managers and teams work together to build a great place to work.

Ensure compensation and benefits are targeted at the level necessary to attract, retain and motivate quality people within the relevant comparator market.

Proactively identify areas in HR policies, benefits, processes to improve efficiency and increase staff motivation/retention.

Implement regular employee engagement surveys (stay meetings), and ensure resulting initiatives are managed effectively.

Develop site specific retention plans, aiming to consistently reduce turnover.


Employee Relations

Proactively advise managers and employees on conditions of employment, HR policies and processes.

Develop a proactive and supportive working culture when dealing with employee issues.

Manage people issues as they arise with the operational partners, and advise management in appropriate resolution of employee relations issues.

Manage and complete HR investigations as necessary.

Provide an open door policy to support and help employees who visit with issues and questions.

Establish and maintain an efficient offboarding system, including conducting exit interviews with employees leaving the company.

Maintain all local laws and company employment guidelines consistently, and ensure compliance with legislative requirements.



Minimum Qualifications

Equivalent work experience

5 + years HR experience in a generalist role or equivalent experience in Talent Management & Talent Acquisition.

Ability to work with multiple stakeholders and leaders

Ability to work in a team and influence across job functions and company levels

Strong attention to detail

Passionate about the employee experience and environment

Ability to teach and train various subjects to individuals and small groups

Strong commitment to confidentiality

Ability to stay calm under pressure

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