Customer Service Executive

4 weeks ago

Jhajjar, India Legrand (India) Full time

Key Focus

The primary focus of this role is to be the all-site work customer complaint, Panel commissioning, PLC programming, short supply material installation in supplied panel, panel PPM, and panel modification work.


Roles and Responsibilities

  • Responsible for panel commissioning to achieve targets as per given time frame.
  • Responsible for attending customer complaint at phone/Video call for productivity improvement.
  • Ensure smoothly resolve panel operational fault as per customer requirement.
  • Responsible for smooth operation of panel at the time of panel commissioning. If required any small modification in panel, he should be capable for doing this after discussion.
  • Responsible for implementation of applicable standards and group guidelines like, QMS, EMS and Legrand way guidelines.
  • Responsible for doing rectify fault in panel at the time of panel commissioning/modification.
  • Take appropriate safety measures to ensure zero accidents at site.
  • Support with all service team for work as a teamwork.


Functional Competencies

  • Knowledge of all make switchgear, relay & meters as Legrand, L&T, Siemens, Schneider, ABB, etc.
  • Knowledge to handle fault finding at the time of panel is in breakdowns.
  • Technical knowledge about the product & Electrical Panel & knowledge of Engineering drawings & ability to prepare component drawings for site modification work.
  • Panel commissioning Process and quality orientation
  • Problem solving and planning skills.


Qualifications, Role Specific Knowledge and Experience


  • Diploma in Electrical engineering with a minimum 1 year of experience in panel industries
  • Excellent communication and interpersonal skills
  • Proficient in using MS-Office applications like excel, word and power-point
  • Knowledge of PLC programming/relay setting/ panel testing /Panel commissioning procedure

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